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WHAT A DIFFERENCE A DAY MAKES.

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Complimentary Prentice Winter Health Check

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CUSTOMER SERVICE ADVISOR

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BMW M EVENT

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BMW MODELS WITH SAVINGS!

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UP TO 4 YEARS FREE SERVICING ON BMW APPROVED USED

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BMW i8 Roadster

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€1 to £1 RATE ON ALL SERVICING

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HASSLEFREE VRT FOR ROI CUSTOMERS

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UP TO 4 YEARS FREE SERVICING ON BMW APPROVED USED CARS

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BMW BRAKE OFFER

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WIN FREE CINEMA TICKETS!

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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Royal School Dungannon

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0% APR ON BMW 4 SERIES MODELS

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0% FINANCE ON BMW 4 SERIES MODELS

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager
  • Years in the company

Stephen Lowry

Used Car Sales Manager
  • Years in the company

Paul Murphy

Sales Executive
  • Years in the company

Stephen Harkness

Sales Executive/Motability Specialist
  • Years in the company

Stephen Wallace

Sales Executive
  • Years in the company

James Gilpin

Sales Executive
  • Years in the company

David Magowan

Sales Executive
  • Years in the company

Philip Moore

Sales Executive/Motability Specialist
  • Years in the company

Sophie Boyd

Business Manager
  • Years in the company

Jack Atkin

Genius
  • Years in the company

Danielle Patton

Corporate Sales Support
  • Years in the company

John West

Corporate Sales Manager
  • Years in the company

Lynne Portrey

Reception Supervisor
  • Years in the company

Natalie Guy

Receptionist
  • Years in the company

Ursula McParland

Receptionist
  • Years in the company

Amy Crozier

Receptionist
  • Years in the company

Martin Mahon

Aftersales Manager
  • Years in the company

Brian Currie

Service Executive
  • Years in the company

Patrick Lyness

Service Executive
  • Years in the company

Robert Murphy

Service Executive
  • Years in the company

Neil Lawrence

Service Executive
  • Years in the company

David Murphy

Parts Manager
  • Years in the company

Darren Anderson

Parts Executive
  • Years in the company

Matthew Simpson

Parts Executive
  • Years in the company

Chris Plumb

Parts Executive
  • Years in the company

Dylan Tipping

Parts Executive
  • Years in the company

Matthew McGibbon

Parts Executive
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Made to feel welcome at Prentice and service was carried out on a Saturday morning while I waited. Prentice included cleaning out the windscreen washer bottle, which was blocked, with the cost of the service and gave some welcome discount as well.

Service

Quick, work well done. Polite staff. Nice COFFEE,,,

Service

All I can say is excellent

Service

Because it is simple and true

Service

The work was done in a timely manner at a good price and my car was returned in beautiful condition

Service

Very professional throughout

Service

The work was good - communications were difficult. It seemed like every time I phoned the service desk there was nobody there. A receptionist would take my number - I was always called back.

Service

Because it was done on time

Service

Kept informed while waiting

Service

Know that work is of the highest standard and can just phone with payment on return of car.

Service

For me perfect

Service

Very good service and friendly

Service

job carried out on schedule and to a high standard

Service
Thanks for your feedback. Joanne Houston, Head of Business.

Prentice aren’t my closest BMW dealer, but I’m glad I made the decision to travel a bit further. Very helpful and accommodating during my 2 visits, and more personal than other main dealers have been in the past.

Service
We are only too glad to help. We appreciate you choosing Prentice. Joanne Housston, Head of Business.

From phoning to make arrangements to receiving the car back again, every step was done efficiently and to ensure our satisfaction. We were given a quality courtesy car and our car was returned valeted. Excellent service.

Service
Delighted that you enjoyed your experience with us. Joanne Houston, Head of Business.

I choose to wait for my car but there was a problem with the car. I was immediately offered a car and I picked up my car the next day, service complete and car washed. Excellent the problem was explained well done .

Service
Delighted that we were able to assist. Joanne Houston, Head of Business.

I always recommend Prentice and would not use another dealer. After sales service is like no other garage I have ever used. Once you buy a car from other garages they don’t want to know. Prentice after sales service is beyond excellent.

Service
We really appreciate your kind comments. Thanks. Joanne Houston, Head of Business.

All good apart from a poor interior valet.

Service
I understand that a colleague from our Aftersales Team has been in touch to discuss. Joanne Houston, Head of Business.

Can't really fault it without being unnecessarily unkind.

Service
Thanks. Joanne Houston, Head of Business.

They did a good job.

Service
Thanks. Joanne Houston, Head of Business.

Service department superb really up to the mark!!!

Service
The Aftersales Team are delighted to receive your kind comments. Joanne Houston, Head of Business.

Staff attentive, professional yet friendly and work done to my expectations.

Service
The Team are delighted to receive your feedback. Joanne Houston, Head of Business.

Because I was satisfied with the care I received from you.

Service
Many thanks. Joanne Houston, Head of Business.

They replaced the disks and pads quickly and easily. Gave me a bit of discount because I gave out the previous disks and pads didn't last that long. Not their fault and they didn't have to but the discount gratefully received!

Service
Your feedback is much appreciated. Joanne Houston, Head of Business.

Work was done quickly to the agreed price

Service
Thank you. Joanne Houston, Head of Business.

The problem was fixed

Service
Thank you. Joanne Houston, Head of Business.

Very professional service, I was very impressed.

Service
Thank you very much. Joanne Houston, Head of Business.

All recall carried out with small amount of effort on my part. New X1 recall. Delighted with my vehicle.

Service
We appreciate your feedback. Thanks. Joanne Houston, Head of Business.

Good job well done car all sorted out thanks

Service
Many thanks. Joanne Houston, Head of Business.

Very very SATISFIED!

Service
Thanks. Joanne Houston, Head of Business.

The problem I have with the car is not solved and believe it was never a dressed in the first place

Service
Thank you for the feedback. I understand that a colleague has been in touch to discuss this with you. Joanne Houston, Head of Business.

Over the number of years that we have been customers of Prentice, we have built up an excellent relationship with staff in all departments. This has also led to a high degree of trust which is extremely important. Service staff excellent. (Brian etc

Service
We are delighted to receive your feedback. Joanne Houston, Head of Business.

I did not get any acknowledgement from the service rep for forgetting to pick me up as arranged. Did not get any feedback on the service either.

Service
Thank you for your comments as we continually try to improve. Joanne Houston, Head of Business.

It would be good to receive a print out of work completed during the service.

Service
Thanks for your comments. Joanne Houston, Head of Business.

extremely courteous and they also managed to fix a niggling rattle that was destroying my experience of my new vehicle

Service
Delighted we were able to fix the rattle. Joanne Houston, Head of Business.

Had the 5 year free servicing and it was excellent

Service
Many thanks. Joanne Houston, Head of Business.

See above Comment

Service
Thanks. Joanne Houston, Head of Business.

I had nothing to complain about

Sales

Service was off the highest order

Sales

I found the staff at Prentice BMW very easy to get on with and believe in their product

Sales

Was not there bought over the phone with no test drive or did not see the car just went from what James told me

Sales

Every part of the sale was handled brilliantly by my dealer.

Sales

Everyone was so helpful

Sales

Sales staff was very helpful, great product knowledge and attention to detail was excellent.

Sales

Sales staff friendly,well briefed and welcoming. However administrative staff not so impressive. Given wrong registration number and very slow to deal with asset insurance queries. Needed reminding.

Sales

The car arrived earlier tha expected and the process was quite smooth.

Sales
Much appreciated. Joanne Houston, Head of Business.

Once again all was explained in great detail and we were kept up to date at all stages of our new car being delivered first class

Sales
Many thanks for your feedback. Joanne Houston, Head of Business.

Prentice BMW Portadown Northern Ireland have an excellent sales mamager (Aidrain) & Sales Team their finance person Sophie excellent at her job everything explained in detail they offer the complete package & know how to treat all customers 5 Stars

Sales
The Team are very pleased to receive your kind comments. Joanne Houston, Head of Business.

I requested my deposit be refunded but had to make 2 further phone calls before my credit card was reimbursed.

Sales
Im sorry to hear that. I understand that a colleague has been in touch to discuss this. Joanne Houston, Head of Business.

As above

Sales
Thanks. Joanne Houston, Head of Business.

Jack the BMW genius is so lovely and very helpful

Sales
jack is delighted to receive your feedback. Thanks. Joanne Houston, Head of Business.