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FOLLOW US ON SOCIAL MEDIA

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2018 MOTABILITY OFFERS

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0% APR FINANCE ON SERVICE, REPAIRS & ACCESSORIES

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WHAT A DIFFERENCE A DAY MAKES.

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PRENTICE BMW ACCESSORISES PACKS

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BMW ADVANCED CAR EYE NOW £399

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Complimentary Prentice Winter Health Check

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BMW i8 Roadster

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BMW BRAKE OFFER

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Impress with the new BMW Shadow Edition

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager

Stephen Lowry

Transaction Manager

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Philip Moore

Sales Executive/Motability Specialist

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

Danielle Patton

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Amy Crozier

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Executive

Patrick Lyness

Service Executive

Robert Murphy

Service Executive

Neil Lawrence

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Chris Plumb

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick efficient customer service.

Service
We are delighted with your positive feedback, many thanks. Joanne Houston, Head of Business.

Dependable

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Very good customer care,I had a very positive experience with Prentice, would highly recommend to friends and family. I had a few queries which were dealt with very efficiently by the service team.

Service
We are delighted we could help you. Thank you for your feedback. Joanne Houston, Head of Business.

Again, straightforward procedure

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Completely satisfied

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

I was well looked after and car returned in spotless condition

Service
Thank you for this excellent feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Happy

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

See above, no surprises, quick turnaround, timing at my request

Service
We are very glad we could help. Many thanks for the positive comments. Joanne Houston, Head of Business.

Absolutely no negative experience. Very professional yet friendly staff.

Service
Very happy we could help. We appreciate your feedback. Joanne Houston, Head of Business.

Problem not solved

Service
Thank you for your feedback, I understand a colleague has been in touch with you to discuss this. Joanne Houston, Head of Business.

The service staff were efficient and courteous. My vehicle’s fault was effectively resolved.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Prentice consistently provide a very good service, dealing with them is always a very pleasant experience. Well done Prentice

Service
Thank you for your excellent feedback. Joanne Houston, Head of Business.

We were contacted as they found we needed a new tyre - that was taken care of - new tyre fitted.

Service
Very glad we could be of assistance. Your feedback is greatly appreciated. Joanne Houston, Head of Business.

pleasant helpful staff

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Excellent service from Brian and Robert

Service
Brian and Robert are delighted with this feedback, we are very glad we could help. Joanne Houston, Head of Business.

Quite efficient & car washed etc.

Service
Thank you for your feedback, it is greatly appreciated. Joanne Houston, Head of Business.

Work completed and explained .

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Because it was a 5 star experience. I contacted Brian in Prentice and everything was taken care off.

Service
Delighted with this feedback, thank you very much. Very glad we could help. Joanne Houston, Head of Business.

Job completed on time as agreed

Service
Many thanks for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Didn't have to do a thing Prentice did it all

Service
Delighted we could help, many thanks for the feedback. Joanne Houston, Head of Business.

First class service team.

Service
Delighted with this feedback, glad we could help. Joanne Houston, Head of Business.

Customer service at the Prentice BMW dealership has been excellent.

Service
Many thanks for your feedback, it is greatly appreciated. Joanne Houston, Head of Business.

Everything to do with the service was well covered

Service
Very glad we could help, we appreciate your positive comments. Joanne Houston, Head of Business.

As above

Service
Thank you for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

As always

Service
Many thanks for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Well looked after and very helpful

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Fault diagnosed & repair done quickly

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Very satisfied with all aspects of service.

Service
We are very glad we were able to help, many thanks. Joanne Houston, Head of Business.

I was totally satisfied with all aspects of my recent visit to Prentice.

Service
Many thanks for your positive feedback. Joanne Houston, Head of Business.

Had no complaints

Service
Many thanks for your feedback. Joanne Houston, Head of Business.

Good customer service

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Same as above

Service
Thank you for your feedback, we greatly appreciate it. Joanne Houston, Head of Business.

Good service, good customer care, etc

Service
We greatly appreciate your positive comments, many thanks. Joanne Houston, Head of Business.

Everything was made simple, I was given a lift to work while the car was looked after.

Service
Thank you for your excellent feedback. Joanne Houston, Head of Business.

Andy in tyres sorted my winter tyres and was very helpful

Service
Andy is delighted with your feedback, thank you. Joanne Houston, Head of Business.

They go the extra mile!

Service
We are delighted with your positive feedback. Thank you. Joanne Houston. Head of Business.

Always very professional and efficient service from the staff at Prentice Portadown

Service
I am delighted with your feedback, glad we could assist you. Joanne Houston, Head of Business

Efficient and fixed the problem quickly

Service
Thank you for your positive feedback. Joanne Houston, Head of Business.

Was looked after by Adrian Pollock who got the matter dealt with. He also gave me a courteous car and when my own car was ready for collection, Adrian brought it down for me meaning I hadn't to travel to Portadown to collect it.

Service
Many thanks for your positive comments. Joanne Houston, Head of Business.

My first service on this car so not a lot to be done this time.

Service
Glad you were happy with your experience. Joanne Houston, Head of Business.

Brilliant after sales service.

Service
Great to hear your feedback, thank you. Joanne Houston, Head of Business

Made to feel welcome at Prentice and service was carried out on a Saturday morning while I waited. Prentice included cleaning out the windscreen washer bottle, which was blocked, with the cost of the service and gave some welcome discount as well.

Service
We appreciate your positive feedback, thank you. Joanne Houston, Head of Business.

Quick, work well done. Polite staff. Nice COFFEE,,,

Service
Many thanks for your positive comments. Joanne Houston, Head of Business

Hard sell man made me unhappy, however the dealer Manager has tried to resolve the matter and You are aware

Sales
Thank you for your feedback. I understand a colleague has been in contact with you regarding this. Joanne Houston, Head of Business.

The sales guy wasnt pushy which i like, showed you around the car, highlighted the features then took us for a drive.Any questions i or my husband had, he answered head on, clearly had a passion for his work.Tea and cake also went down well.

Sales
We are so happy that we could help you. Many thanks for your positive feedback. Joanne Houston, Head of Business.

From I walked through the door to I left in the new car the whole experience was professional, and customer focused.

Sales
Thank you for this fantastic feedback, we are delighted we could be of assistance. Joanne Houston, Head of Business.

Very friendly service

Sales
Many thanks for your feedback, very glad we could help you. Joanne Houston, Head of Business.

Now a repeat customer at this centre so I cannot complain about the service or experience that is offered or I would have gone to another dealer.

Sales
Many thanks for your feedback, we are glad we could help. Joanne Houston, Head of Business.

I was completely satisfied with the service received and how prompt the sales executive was at each step of the process.

Sales
We are delighted with your great feedback. We are very glad we could be of assistance. Many thanks. Joanne Houston, Head of Business.

The team are great at providing a very efficient delivery process and effective presentation of the car during purchase

Sales
The team are delighted to have been of assistance with your new car purchase. Joanne Houston. Head of Business.

Location, building, facilities and Sales Person Stephen Harkness——all excellent.

Sales
Stephen is delighted with your feedback. Thank you. Joanne Houston. Head of Business.

I was well informed and treated during all aspects of the transaction.

Sales
We are delighted to hear this. Thank you. Joanne Houston. Head of Business.