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ABOUT PRENTICE.

Find out more about what we do.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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BMW BRAKE OFFER

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Royal School Dungannon

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ROI CUSTOMERS ENJOY EURO RATE

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£2000 TOWARDS A NEW BMW

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager

Stephen Lowry

Used Car Sales Manager

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive/Motability Specialist

Philip Moore

Sales Executive

Sophie Boyd

Business Manager

Jack Atkin

Genius

Danielle Patton

Corporate Sales Support

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Ursula McParland

Receptionist

Amy Crozier

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Advisor

Patrick Lyness

Service Advisor

Robert Murphy

Service Advisor

Neil Lawrence

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Advisor

Matthew Simpson

Parts Advisor

Chris Plumb

Parts Advisor

Dylan Tipping

Parts Advisor

Matthew McGibbon

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As outlined above

Service

Totally satisfied

Service

Good service

Service

Updates and full service completed with a little warranty work. Hassle free and ready for the road.

Service

Top class service, minimum fuss, easy to engage.

Service

Willing to help and go the extra mile always

Service

Great coffee and biscuits while waiting. Car was even washed for me.

Service

I was seen immediately left the car and was driven home I received a phone call to tell me the car was ready a driver came for me and I collected the car.

Service

Great service supplied from David Prentice

Service
Thank you. Joanne Houston, Head of Business.

Everything was explained in detail as to what was to be carried out during the service; including, how long it would take.

Service
Thanks for your feedback. Joanne Houston, Head of Business.

We were fully satisfied with the service experience at Prentice BMW. They were very clear in their information in which they provided. And also able to provide top quality service.

Service
Thank you very much. Joanne Houston, Head of Business.

Excellent feedback and sensible recommendations

Service
Many thanks. Joanne Houston, Head of Business.

Very good tyre change service

Service
Thanks. Joanne Houston, Head of Business.

Everything 100 percent

Service
Many thanks. Joanne Houston, Head of Business.

Reception staff welcoming. Car service manager polite, driver to return me home friendly

Service
Thank you. Joanne Houston, Head of Business.

Very easy to deal with.

Service
Thank you. Joanne Houston, Head of Business.

Service dept very professional in their approach and provided the service/ pick-up as agreed

Service
Thanks. Joanne Houston, Head of Business.

Reasons as mentioned below.

Service
I understand that a colleague has been in touch to discuss. Joanne Houston, Head of Business.

Service Manager rang personally to explain everything.

Service
Many thanks. Joanne Houston, Head of Business.

I could not fault any part of service experience.

Service
Thank you. Joanne Houston, Head of Business.

Extremely satisfied, no complaints.

Service
Thank you. Joanne Houston, Head of Business.

Very helpful

Service

Brilliant communication throughout. Very convenient collection service and provided a courtesy car.

Service

Both my husband and I dealt with Steven Wallace and he guided us very well in which jeep to purchase.

Service

See above.

Service

Job completed promptly and to a high standard. Courtesy car provided.

Service

Again this was due to the treatment received by your sales person!

Service
Great. Thanks for your feedback. Joanne Houston, Head of Business.

Car seems to be well serviced. Returned like a new car inside and out.

Service
Thanks for your kind comments. Joanne Houston, Head of Business.

Fast service time and car was cleaned also pointed out my tyres were close to tread markers at rear.

Service
Thanks. Joanne Houston, Head of Business.

friendly serviceall things explainedgreat staff

Service
Thank you. Joanne Houston, Head of Business.

Expert, professional and friendly.

Service
Thank you. Joanne Houston, Head of Business.

Very good customer service and kept on what was taking place by phone

Service
Thanks very much. Joanne Houston, Head of Business.

All the staff at Prentice BMW are professional, friendly, courteous and efficient. I was very pleased at the way my service was handled.

Service
Thank you for your feedback. Joanne Houston, Head of Business.

Absolutely satisfied with reception, refreshments, time and explanation.

Service
Much appreciated. Joanne Houston, Head of Business.

service was done quickly, i was sitting on a seat drinking coffee - what more could there be?

Service
That's great! Thank you. Joanne Houston, Head of Business.

Very professional set up they know their business

Service
Much appreciated. Joanne Houston, Head of Business.

Prompt service

Service
Thank you. Joanne Houston, Head of Business.

White leather seat was left quite dirty.

Service
I'm sorry to hear that your seat was left dirty. I understand that a colleague from Aftersales has been in touch. Joanne Houston, Head of Business.

Everything was taken care off in a professional, timely and friendly manner

Service
Thank you. Joanne Houston, Head of Business.

Quite simply the staff at Prentice BMW were thoroughly professional but yet still made you feel like a customer and not a number

Service
Delighted to receive this feedback. Thank you. Joanne Houston, Head of Business.

Although expensive, it was what we'd agreed roughly beforehand. My vehicle is nearly 5 years old so I may have to go to a non-BMW service unless there is a reasonable deal next time,

Service
Thank you for your valuable feedback. Joanne Houston, Head of Business.

We used the same sales advisor as before, Stephen Wallace at Portadown BMW. He provided us with the usual attention to detail we expected and made everything easy for us

Service
Thanks. Joanne Houston, Head of Business.

Much improved on my last visit.I had at that time expressed my dissatisfaction at being kept waiting for 2 1/2 hrs.I was told that the work involved would take 1 hr. Communication re the delay was totally absent.

Service
Thank you for your feedback as we continually try to improve. Joanne Houston, Head of Business.

Always a pleasure to deal with.

Service
Thanks. Joanne Houston, Head of Business.

Very Professional & business like

Service
Thank you. Joanne Houston, Head of Business.

Service was efficient, staff friendly and car was running even better afterwards.

Service
Thank you. Joanne Houston, Head of Business.

Techs ran into some difficulties but I was kept well informed so understood the issues.

Service
Many thanks. Joanne Houston, Head of Business.

Problem sorted promptly despite my not having a booking

Service
Delighted we were able to assist. Joanne Houston, Head of Business.

Best services and staff

Sales

see above

Sales
Thank you. Joanne Houston, Head of Business.

Stephen Wallace the salesman is very friendly and helped me feel comfortable when I went to the showroom. Easy to talk to and gave me excellent advice when choosing colour, options etc

Sales
Stephen and the Team appreciate your kind comments. Thank you. Joanne Houston, Head of Business.

The BMW genius team were great in showing me around the car, useful tips and tricks which would have taken me a long time to figure out on my own.

Sales
Many thanks for your feedback. Joanne Houston, Head of Business.

the sales man philip moore was not only professional but a pleasure to work with

Sales
Much appreciated. Joanne Houston, Head of Business.

Pleasant surroundings . Friendly and competent staff.. vehicle delivered on time

Sales
Many thanks. Joanne Houston, Head of Business.

The attentive personal service of Sales Executive Stephen Harkness

Sales
Stephen is delighted to receive your kind comments. Joanne Houston, Head of Business.

Was looked after exceptionally well by the team at Prentice, Portadown. In particular James Gilpin.

Sales
Many thanks. Joanne Houston, Head of Business.