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ABOUT PRENTICE.

Find out more about what we do.

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BMW i3 Service Inclusive

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Prentice Partnership with Women In Business NI

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BMW SERVICE INCLUSIVE AT PRENTICE.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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DRIVE. IT CAN MAKE CHAMPIONS.

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Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@dpbmw.com.

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

Sales Manager

Stephen Lowry

Used Car Sales Manager

Stephen Wallace

Sales Executive

Mark Curran

Sales Executive

James Gilpin

Sales Executive

Jack Atkin

Genius

Danielle Patton

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Ursula McParland

Receptionist

Amy Crozier

Receptionist

Martin Mahon

Aftersales Manager

Brian Currie

Service Advisor

Robert Murphy

Service Advisor

Neil Lawrence

Warranty Administrator

David Murphy

Parts Manager

Darren Anderson

Parts Advisor

Dylan Tipping

Parts Advisor

Noel Little

Parts Advisor

Matthew McGibbon

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car seems to be well serviced. Returned like a new car inside and out.

Service

Fast service time and car was cleaned also pointed out my tyres were close to tread markers at rear.

Service

friendly serviceall things explainedgreat staff

Service

Expert, professional and friendly.

Service

All the staff at Prentice BMW are professional, friendly, courteous and efficient. I was very pleased at the way my service was handled.

Service

Very good customer service and kept on what was taking place by phone

Service

Absolutely satisfied with reception, refreshments, time and explanation.

Service

service was done quickly, i was sitting on a seat drinking coffee - what more could there be?

Service

Very professional set up they know their business

Service

Prompt service

Service

White leather seat was left quite dirty.

Service

Everything was taken care off in a professional, timely and friendly manner

Service

Quite simply the staff at Prentice BMW were thoroughly professional but yet still made you feel like a customer and not a number

Service

Although expensive, it was what we'd agreed roughly beforehand. My vehicle is nearly 5 years old so I may have to go to a non-BMW service unless there is a reasonable deal next time,

Service

We used the same sales advisor as before, Stephen Wallace at Portadown BMW. He provided us with the usual attention to detail we expected and made everything easy for us

Service

Much improved on my last visit.I had at that time expressed my dissatisfaction at being kept waiting for 2 1/2 hrs.I was told that the work involved would take 1 hr. Communication re the delay was totally absent.

Service
Thank you for your feedback as we continually try to improve. Joanne Houston, Head of Business.

Always a pleasure to deal with.

Service
Thanks. Joanne Houston, Head of Business.

Techs ran into some difficulties but I was kept well informed so understood the issues.

Service
Many thanks. Joanne Houston, Head of Business.

Service was efficient, staff friendly and car was running even better afterwards.

Service
Thank you. Joanne Houston, Head of Business.

Very Professional & business like

Service
Thank you. Joanne Houston, Head of Business.

Problem sorted promptly despite my not having a booking

Service
Delighted we were able to assist. Joanne Houston, Head of Business.

Staff very attentive and courteous. Work carried out quickly and professionaly.

Service
Thanks so much for your feedback. Joanne Houston, Head of Business.

Service was completed as expected and promptly.

Service
Than you very much. Joanne Houston, Head of Business.

My vehicle was with prentice for over a week waiting on a part from Germany. When it was returned there are two marks on it one on a wheel and a chip on the edge of the driver door. I reported this straight away and have had little or no response.

Service
I'm sorry sorry to hear this. I understand that an Aftersales colleague has been in touch to discuss this. Joanne Houston, Head of Business.

Work carried out effectively and efficiently, although I am still awaiting on the paper work to be posted out.

Service
I understand that a colleague has been in touch to discuss. Joanne Houston, Head of Business.

Everything went very smoothly, my car was picked up and dropped off at the same day following completed servicing.

Service

All Work carried out was explained before completion. I feel reassured that my car is fully checked and ready for the road. All staff were extremely polite, courteous & professional. Felt a valued customer of Prestige.

Service
We are delighted to receive your feedback. Thank you very much. Joanne Houston, Head of Business.

On time, good price,

Service
Thank you. Joanne Houston, Head of Business.

Everything about the purchase of my new car was done in a professional manner. I was treated with the greatest courtesy and did not feel pressurized. Each step was carefully explained to me, options were outlined and my satisfaction was priority.

Service
Delighted to receive your feedback. Joanne Houston, Head of Business.

I was very satisfied with my experience at David Prentice

Service

It was completed promptly.

Service
Thanks. Joanne Houston, Head of Business.

Just called in when passing and ask about getting a replacement part fitted. It was booked in very quickly and was sorted at my convenience.

Service
Many thanks for your comments. Joanne Houston, Head of Business.

because of the zero effort required from me to get an excellent job done, ! what more could you ask for?

Service
Your feedback is much appreciated. Joanne Houston, Head of Business.

Service is always excellent, smooth and efficient

Service
Thank you. Joanne Houston, Head of Business.

Very good service

Service
Thanks. Joanne Houston, Head of Business.

I was able to book my car in when it suited me. The service desk person was helpful. I was offered a coffee and it was brought to me by a very pleasant young lady. However, I did pay less recently for the same type of oil service on my Porsche!!

Service
Thank you very much for your feedback. Joanne Houston, Head of Business.

Total confidence in the service staff.

Service
Many thanks. Joanne Houston, Head of Business.

prentice were efficient

Service
Thanks. Joanne Houston, Head of Business.

Easy to deal with and everyone was very friendly

Service
Much appreciated. Joanne Houston, Head of Business.

David Prentice Portadown is excellent. My reason for not giving maximum rating is that since the software upgrade my MPG appears to have reduced significantly. This may be a temporary blip and take time to settle after the upgrade.

Service
Thanks for your feedback. A colleague will be in touch to discuss. Joanne Houston, Head of Business.

Service carried out promptly.

Service
Thanks. Joanne Houston, Head of Business.

Quick, efficient service

Service
Thank you. Joanne Houston, Head of Business.

My car was booked in for a service and a number of other problems were picked up on, then fixed, as well.

Service
Many thanks. Joanne Houston, Head of Business.

No hassle, great service.

Service
Thanks. Joanne Houston, Head of Business.

On time, fully informed, everything actioned

Service
Delighted with your comments. Thanks. Joanne Houston, Head of Business.

Would have like some feedback on any issues and checks that were completed on the end of warranty check

Service
Thanks for your comments. Joanne Houston, Head of Business.

Great customer service

Service
Many thanks. Joanne Houston, Head of Business.

the sales man philip moore was not only professional but a pleasure to work with

Sales
Much appreciated. Joanne Houston, Head of Business.

Pleasant surroundings . Friendly and competent staff.. vehicle delivered on time

Sales
Many thanks. Joanne Houston, Head of Business.

The attentive personal service of Sales Executive Stephen Harkness

Sales
Stephen is delighted to receive your kind comments. Joanne Houston, Head of Business.

Was looked after exceptionally well by the team at Prentice, Portadown. In particular James Gilpin.

Sales
Many thanks. Joanne Houston, Head of Business.

Painless and easy, James was a pleasure to deal with.

Sales
Thank you for your feedback. Much appreciated. Joanne Houston, Head of Business.

James was very prompt with every question I asked him.

Sales
Thank you. Joanne Houston, Head of Business.

This is my third car with BMW and the same sales representative, Stephen Wallace, Prentice BMW Portadown. Nothing is too much trouble and Stephen id thorough and courteous. Even when i bring my three children, reception staff happily get them juice

Sales
Delighted that you and your family have enjoyed your customer experience with us. Joanne Houston, Head of Business.

First class service. Very customer service focused.

Sales
Thank you very much. Joanne Houston, Head of Business.

We had a great experience in the centre, The building was very well maintained, We received a warm welcome from all of the staff, who kept us well informed about the process of purchasing an delivery of our new car . Particularly Mr Stephen Harkness.

Sales
Stephen and the Team are delighted to receive your feedback. Joanne Houston, Head of Business.

Great service from the sales executive.

Sales
Many thanks. Joanne Houston, Head of Business.