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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 109 comments received in the last 90 days.
14 April 2025
William Tang was very knowledgeable
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about William. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 April 2025
I dealt with William & Richard. Both were excellent. Informative & helpful ??????????
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding William and Richard. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 April 2025
Brilliant job by William and Rachel and all staff at David Prentice.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our Sales team. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 April 2025
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 April 2025
Car was actually delivered one month early... communication gap somewhere in the supply chain which needs addressed.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
01 April 2025
There were no issues with my purchase.
Response from Prentice
We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
29 March 2025
Brilliant experience, had short notice requests like dash cam etc, but nothing was too much trouble for the folks there. Handover was great, no sense of "that's it, off you go" like I've had elsewhere. I'm going back to Prentice for my next car.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about Keith. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 March 2025
So happy with everything
Response from Prentice
Thank you for leaving such a great review! We’re so happy to hear you had a wonderful experience with our team here at Prentice BMW. Your feedback motivates us to keep providing excellent service to all our customers! Managing Director, Joanne Houston.
24 March 2025
Prentices are very professional to deal with. Stephen made everything seem less.
Response from Prentice
We appreciate you sharing your experience with us! At Prentice BMW, we work hard to ensure every customer has a smooth and enjoyable experience, and we’re so pleased that we succeeded in doing so for you. Thank you for the positive review! Managing Director, Joanne Houston.
22 March 2025
Felt welcome, by staff.
Response from Prentice
Thank you so much for taking the time to leave a review! It’s wonderful to hear that you had a great experience at Prentice BMW and also with Stephen. We look forward to doing business with you again in the future! Managing Director, Joanne Houston.
11 March 2025
Due to the friendly staff, and their experience about the product they are selling.
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
10 March 2025
Everything was looked after and all questions or enquiries was dealt with also there was good contact which means a lot
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
10 March 2025
Time spent explaining how to operate the interface to the car. Not terribly happy with the digital signing process for documents. Felt pressured to sign rather than peruse documents properly. In end signed on basis that they were authorised dealer
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
05 May 2025
Kept me informed of any additional work
05 May 2025
As above.
04 May 2025
Great customer service
04 May 2025
see above
04 May 2025
Very nice people
02 May 2025
All sorted. Just onboard map to update at next service please?
01 May 2025
Brilliant service very helpful
29 April 2025
Great communication
29 April 2025
On time as expected
29 April 2025
Everything done to schedule and I was kept informed.
29 April 2025
I dealt with Jack and he was brilliant at his job, couldn't be more helpful to me and kept me up to date on what was happening
25 April 2025
Every thing went smoothly have nothing to complain about
24 April 2025
The car was serviced very promptly with courtesy car waiting when I arred
24 April 2025
On this visit, I received great communication, booking service and a very good courtesy car. The service and repair to my vehicle was professional, fast efficient and robust. Kyle was my service provider/rep and was especially helpful. Many thanks
24 April 2025
Very happy
23 April 2025
I've experienced sales and service now at Prentice and I can honestly say I've never had a better interaction with a dealership, couldn't be happier.
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
23 April 2025
The service is 10/10 as soon as the car is booked in.. it's the booking process that's difficult . hard to match dates with courtesy car availability due to busy schedule .
23 April 2025
Jack was very helpful and efficient. He kept in regular contact regarding the progress of the work.
19 April 2025
My car was in twice for a fault recently. First time in I was advised about other works that were needed. The following week in for the work to be done I then got a call about some more work that was required!! Why was that not found the first time??
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
18 April 2025
Excellent service
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
16 April 2025
Recall carried out on time
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 April 2025
have to back for appt for additional parts
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 April 2025
Had to bring time forward due to other commitments and the Prentices Portadown accommodated my request . Excellent service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
13 April 2025
Quick, professional and just as described
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
11 April 2025
Customer focused professional service
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
11 April 2025
Billed for work I never requested
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
10 April 2025
Job done an cleaned car after
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 April 2025
Great service.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 April 2025
Again from the moment I entered every1 was so nice jack who took care of me was just brillant
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Advisor, Jack. We look forward to welcoming you in the future. Managing Director, Joanne Houston
06 April 2025
Kept in gouch
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback on our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 April 2025
5star.
02 April 2025
I had to do all the ringing about updates
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
01 April 2025
Work carried out to high standard
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
01 April 2025
The service itself and communication was good, however after being phoned and told the car was ready to collect, my heavily pregnant wife had to wait over an hour after her arrival before the keys were returned.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
01 April 2025
Job was done satisfactorly.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
01 April 2025
Helpful every wsy
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
31 March 2025
Staff helpful and friendly
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
31 March 2025
I was completely satisfied with the service from Prentice BMW, as usual they deliver 100 percent customer satisfaction.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
31 March 2025
Fantastic throughout, understood my requirements and were flexible on date / time and also accommodation an annual oil change.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
30 March 2025
Brian Currie was awesome guy to deal with , so friendly and accommodating
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
30 March 2025
Friendly helpful staff.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 March 2025
I spoke with Kyle and he made everything so easy for me to leave my car with them and he arranged courtesy vehicle for me. He also presented me with a goodie bag when I picked my car up..much appreciated.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 March 2025
Work completed quickly
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
28 March 2025
Problem presented, problem sorted, simple
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
27 March 2025
Service completed promptly and car left immaculate
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
27 March 2025
Very professional service
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
26 March 2025
The experience has left me extremely satisfied, from start to finish it was all very easy for me. And I know it's not easy in this type of business with customer expectations.
Response from Prentice
We can’t thank you enough for the kind review! Your trust and satisfaction mean a lot to us here at Prentice BMW. We’re thrilled you had a great experience and appreciate you choosing us for your automotive needs. We hope to see you again soon! Managing Director, Joanne Houston
26 March 2025
The length of time taken to get a booking and then not standing over BMW parts that had only went over warranty mileage because they couldn't take the car sooner
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
26 March 2025
My BMW and my wifes BMW were serviced last week. Neither car was washed before pick up. Very disapointed with this as I have purchased 8 BMW's from Prentices over the past 20yrs and I usually got the cars washed etc.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
25 March 2025
High level thank you
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
25 March 2025
BMW's handling of rcalls has been excellent
Response from Prentice
Thank you for taking the time to leave a review! We’re so glad to hear about your positive experience at Prentice BMW. Your feedback helps us continue providing the best service possible. We look forward to welcoming you again soon! Managing Director, Joanne Houston.
25 March 2025
Excellent experience as ever.
Response from Prentice
Thank you so much for your thoughtful review! At Prentice BMW, we strive to provide exceptional service, and your feedback is a testament to the hard work of our entire team. We're thrilled that you had a positive experience, and we hope to see you again soon! Managing Director, Joanne Houston.
25 March 2025
Kept up to date by Kyle. Keen to sort the issue and loved the fact they delivered my car back to me!
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
23 March 2025
Helpful staff and work carried out as requested.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 March 2025
Very satisfied with the professionalism and service by Prentice BMW
Response from Prentice
Thank you for taking the time to leave a review! We’re so glad to hear about your positive experience at Prentice BMW. Your feedback helps us continue providing the best service possible. We look forward to welcoming you again soon! Managing Director, Joanne Houston.
22 March 2025
High standard from start to finish
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 March 2025
As above
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 March 2025
The brake fluid change was satisfactorily completed. Bit of a long delay though waiting for it .
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
18 March 2025
Car ready ahead of time!
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
17 March 2025
Jack and Lara are credit to your company making the whole process dimple and stress free
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 March 2025
Very nice people
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
13 March 2025
Staff were pleasant and accommodating.
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
13 March 2025
Prentice Portadown have always given me 5 star service. Their customer service is excellent and they ensure you are well looked after throughout your service, should that be transport to nearby shopping centre to wait for your car or on site.
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 March 2025
Job completed on time
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
11 March 2025
Easy to talk to nothing a problem and help in every way possible
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
11 March 2025
Work done quickly and efficiently. Good customer service
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department. We look forward to welcoming you in the future. Managing Director, Joanne Houston
10 March 2025
Completely satisfied. Work completed with no hassle and kept updated
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
09 March 2025
Prentice BMW were friendly, kind and thoroughly professional throughout my service experience. They couldn't have been more helpful ??.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
09 March 2025
Progessional
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
08 March 2025
All was completed on the day and with great communication throughout.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
08 March 2025
The service I received was outstanding from Kyle
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 March 2025
Wonderful company to deal with so friendly and genuinely seem to care
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
07 March 2025
See above
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
05 March 2025
Professional and courteous.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 March 2025
Approachable manner, attention to needs and assured competency in the work carried out.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 March 2025
Friendly informative experience from beginning to the end
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
04 March 2025
All completed timely and a lot of advice offered
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 March 2025
Every member of the Prentice team I dealt with went the extra mile in customer service.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 February 2025
Did as promised
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
26 February 2025
Looked after throughout the repair period
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
25 February 2025
We were very satisfied with the service and communication that came with it. However, we noticed a little mark below the driver side door handle that was not there before we left the car for service.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
25 February 2025
When booking in for repairs I had arranged for a loan car, I was ask to have my licence, an £12 to cover insurance, this didn't happen,
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
24 February 2025
Jack was extremely helpful and pleasant at service desk.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words on Jack also. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
24 February 2025
I received a warm welcome at front reception & was very well looked after by the Service Manager, Brian
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Brian. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 February 2025
As above.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
24 February 2025
Brian made the whole experience so easy and stress-free. I was dreading the hassle of leaving the car in but he was so patient and kept me up to date with the status of the car. He is a credit to Prentice BMW, fantastic representative!
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Brian. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 February 2025
complimentary wash was just excellent! everyone at prentice was very friendly and helpful
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 February 2025
Knew exactly how long it would take and the cost. Kept up to date during the service. Brian Sales Manager is fabulous and has excellent customer service skills.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 February 2025
Very happy with the actual service but the drivers seat was left with what appeared to be dirty marks on the upright part of the seat
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
22 February 2025
Prompt booking. Quick and efficient. Very pleasant staff.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 February 2025
Good services and reliability. I was delighted.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
22 February 2025
Two additional requests were not looked at prior 1. Replace batteries on keys (only done when I was paying my bill) 2. To review a tear on the leather upholstery on the drivers seat - not looked at all.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
22 February 2025
Smooth and simple. Courteous accomodating staff.
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 February 2025
That my experience of my visit
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
17 February 2025
Great service is the normal at Prentice, but I suspect that Iain worked through his lunch to help me. Above and beyond the nirmal
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Iain. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 April 2025
Excellent service. Highly efficient.