SALES

5.0

SERVICE

4.5

203 ratings and 117 comments received in the last 90 days.

02 September 2025

I was politely treated and kept informed. I was given an excellent demonstration of the car features on hand over.

26 August 2025

Relatively straightforward signing process and great tech advise regarding the new car

21 August 2025

All went very smoothly and quickly. No question was too much.

17 August 2025

Extremely informative and helpful

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston

03 August 2025

We are always made very welcome by the staff.

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

24 July 2025

Too class from start to finish

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

07 July 2025

Excellent service

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston

06 July 2025

From selecting the vehicle to the final handover was smooth, professional, and truly enjoyable.The staff were knowledgeable, supportive, and made me feel confident in my choice. The car was delivered in perfect condition. I couldn't be any happier!

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

04 July 2025

The staff were very mannerly, polite, friendly and went through all the different procedures to help me to understand.

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

03 July 2025

Handover all went extremely smooth everything well explained

Response from Prentice

Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston

18 September 2025

Terrible service

18 September 2025

Great.dealt with Ian and was just great at his job.polite and knowledgeable.good way with him

17 September 2025

Very prompt and courteous

15 September 2025

Yes, we were kept informed throughout

15 September 2025

100% at Prentice BMW all is about customer satisfaction most helpful dealerships around

14 September 2025

Staff were excellent and communicated well

14 September 2025

Recent repair to car carried out efficiently and staff very helpful.

13 September 2025

Hassle free

10 September 2025

My car was collected and returned by very pleasant bmw staff. The service team kept in touch with me by phone - very professional and pleasant

10 September 2025

No delay Service completed while I waited

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