OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
196 ratings and 108 comments received in the last 90 days.
21 August 2025
All went very smoothly and quickly. No question was too much.
17 August 2025
Extremely informative and helpful
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
03 August 2025
We are always made very welcome by the staff.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
24 July 2025
Too class from start to finish
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
07 July 2025
Excellent service
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
06 July 2025
From selecting the vehicle to the final handover was smooth, professional, and truly enjoyable.The staff were knowledgeable, supportive, and made me feel confident in my choice. The car was delivered in perfect condition. I couldn't be any happier!
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
04 July 2025
The staff were very mannerly, polite, friendly and went through all the different procedures to help me to understand.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your BMW. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
03 July 2025
Handover all went extremely smooth everything well explained
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
01 July 2025
Keith went above and beyond to make the experience special for us. The car was delivered way ahead of schedule which is unheard of in the motor industry!
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on Keith. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
21 August 2025
The problem was resolved in timely manner
18 August 2025
I have a service contract which includes extras (a BMW UK head office promotion) yet for some reason despite producing written comfirmation it's a bit of a struggle to have the contract accepted which is uncomfortable and embarrassing.
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. Managing Director, Joanne Houston
18 August 2025
Just one issue regarding service plan and employee not aware
Response from Prentice
Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon.
18 August 2025
Hospitality was second to none and satisfied with the attention received and the lift to and from the shopping centre as we waited for our car
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
18 August 2025
Friendly and courteous staff...and the best complimentary hot chocolate!
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
17 August 2025
Service department worked to my satisfaction
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
16 August 2025
Efficiency
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
16 August 2025
Great video and very thorough inspection.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 August 2025
Nothing was to much bother for the guys
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
13 August 2025
Very quick service Very helpful staff Very happy when I lifted my car
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 August 2025
Relatively straightforward signing process and great tech advise regarding the new car