OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 102 comments received in the last 90 days.
29 May 2025
Attentive, knowledgeable and professional
22 May 2025
Everything went so smoothly - the epitome of courtesy and professionalism
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
30 April 2025
Excellent service. Highly efficient.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
William Tang was very knowledgeable
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about William. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 April 2025
I dealt with William & Richard. Both were excellent. Informative & helpful ??????????
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding William and Richard. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 April 2025
Brilliant job by William and Rachel and all staff at David Prentice.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our Sales team. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 April 2025
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 April 2025
Car was actually delivered one month early... communication gap somewhere in the supply chain which needs addressed.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
01 April 2025
There were no issues with my purchase.
Response from Prentice
We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
05 June 2025
Again, Mr Colin Carville The Service Manager and his attention to detail are always commendable
04 June 2025
Friendly and efficient.
03 June 2025
A painless and easy experience from booking stage to arrival at the showroom. Courtesy transport was provided to and from a local shopping complex while my car was undergoing its service.
03 June 2025
Quick and effective
02 June 2025
Offered a meet and greet to swap cars.
02 June 2025
Friendly, professional, knowledgeable and very helpful.
02 June 2025
Quick, easy and well looked after whilst it was in the garage
02 June 2025
See answer to question 1
28 May 2025
Excellent service from I entered the dealership. Greeted by a lovely, helpful lady at reception and advised that a technician would speak to me asap. The technician was knowledgeable and aware that wanted to be on my way asap.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
28 May 2025
Car was repaired. Professional service by all I met. Car well valeted at end
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 June 2025
I have dealt with James a number of times and he has a good grasp of what I look for in my vehicle purchases.