Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

BMW Sales Manager.

Stephen Wallace

Sales Executive.

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Robert Murphy

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great staff

Service
Thank-you for your kind review. Joanne Houston, Head of Business

As I had left my car in for service, me and my friends , I had asked if they can call a Taxi for us so we can down town and we were taken to town and picked up by Prentice BMW in style. My friends were amazed by this and made me feel Great. Thanks

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to complete our survey. Joanne Houston, Head of Business

Two different service managers went out of their way to be more than helpful. Also I did not have to remind them to book my car in early for MOT at a time when N Ireland MOT appointments were overbooked and difficult to obtain. Excellent service!

Service
Thank-you for your kind feedback, I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Because what I asked for I received .staff very helpful , made to feel at home .

Service
Thank-you for your kind review, I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Politely greeted with friendly reception

Service
Thank-you for taking the time to complete our survey. I am delighted to hear your wonderful feedback. Joanne Houston, Head of Business

Personal attention. As a customer, treated as 'family'. Never felt pressurised at any time.

Service
Thank-you for your meaningful comments, the entire team are delighted with your feedback. Joanne Houston, Head of Business

As above.

Service

Keep telling me time after time car is okay 2 having nothing put new problems with it lost all respect 2 them

Service
Thank-you for taking time to provide us with feedback. I understand our Service Manager has been in touch with you directly. Joanne Houston, Head of Business

Not fixed

Service
Thank-you for taking time to complete our customer feedback survey. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Although the car was in due to faulty clutch pedal check via the BMW breakdown recovery service, they were due to complete a service re brake fluid replacement but they forgot to do this service ? As a result it's costing me more time and money

Service
Thank-you for taking the time to provide us with feedback. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Explained above. My service package was explained to me by Robert and as I have said to my friends I could not expect any more attention.

Service
Thank-you for your kind comments, Robert and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

Polite, courteous staff

Service
Thank-you for your kind review about your experience at Prentice. Joanne Houston, Head of Business

Fast, efficient, friendly and professional service.

Service
Thank-you for your kind review of your experience at Prentice, the entire team highly appreciate it. Joanne Houston, Head of Business

This part is always extremely disappointing. The car ALWAYS comes back dirtier then when they got it, It seems like they use dirty cloths on the gloss interior which leaves smudges. I was given a Mini as a loner to replace my 4 series!!? Why?

Service
Thank-you for taking the time to leave invaluable feedback regarding your experience at Prentice. I understand our Customer Service Executive has been in contact with you. Joanne Houston, Head of Business

Would have been better if boot had been cleaned.

Service
Thank-you for taking the time to provide us with feedback regarding your experience with Prentice. Joanne Houston, Head of Business

The salesman was excellent and very friendly. He answered all my questions and queries

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

They caused damage to my vehicle before I left and made a poor effort to repair it

Service
Thank-you for taking the time to review your experience at Prentice BMW. I understand our Customer Service Executive has reached out to you. Joanne Houston, Head of Business

Left car in early but an unexpected appointment came up and they moved the car forward to be checked which was nice and stress free

Service
Thank-you for taking the time to review your experience at Prentice. Joanne Houston, Head of Business

Car was due to ready for 4pm. Wasn't ready to after 4.30

Service
Thank-you for taking the time to review your experience at Prentice BMW. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Very efficient

Service
We are delighted to have received your 5* review, thank-you! Joanne Houston, Head of Business

I went in to get my brake fluid changed which went fine but I have a warranty issue with my alloy wheels and they said they had forwarded this information to BMW and almost 2 weeks later I have heard nothing

Service
I apologise for the delay you have encountered and understand that our Customer Service Executive has been in touch with you directly regarding this matter. Joanne Houston, Head of Business

Excellent service from all staff

Service
Thank-you for your kind comments, the entire staff at Prentice are delighted with your feedback. Joanne Houston, Head of Business

This dealership gives the complete package to customers, from sales to after sales which many others dealerships lack.

Service
I am delighted to hear of your wonderful experience at Prentice, thank-you for taking the time to provide such kind comments. Joanne Houston, Head of Business

Good customer service.

Service
Thank-you for your kind feedback, I am delighted to hear of your experience at Prentice BMW. Joanne Houston, Head of Business

Staff always make sure that you are satisfied with your vehicle explaining work carried out. The service team go the extra mile with regard customer service.

Service
Myself and the entire team are delighted to receive your kind comments about your experience at Prentice, thank-you. Joanne Houston, Head of Business

Some time ago, I spent almost 10 years in the Quality Dept of Michelin, so have a reasonable knowledge of the construction and associated safety issues regarding tyres. Consequently I was delighted that the Tyre technicians at Prentice fixed this.

Service
Thank-you for your extremely kind feedback regarding your experience at Prentice. The team are delighted! Joanne Houston, Head of Business

Robert in Service department caught on an issue with another member of staff incorrectly advising us about an issue with our car. Robert stopped the incorrect details from going any further.

Service
Robert was delighted to be mentioned in your review. Thank-you for taking time to provide us with feedback. Joanne Houston, Head of Business

Prentice customer service is second to none. Always pleasant; always helpful.

Service
Thank-you for your extremely kind review. The entire team at Prentice really appreciate your feedback. Joanne Houston, Head of Business

Despite having to wait a long time to find a service slot at any Northern Ireland dealer the car was fixed on the same day in just a few hours.

Service
I appreciate your time taken to review your experience at Prentice, thank-you. Joanne Houston, Head of Business

I was told the issue with my car was because my own mechanic hadn't fitted BMW break pads Upon asking if the breaks were defective or if the pads used were inferior I was told "no"?? I was told that they would do me a "deal" on fitting genuine parts?

Service
Thank-you for your time taken to leave a review. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Our appointment was 9am for service. We were told no longer than 2.5 hrs for service so I decided to wait. Our car set for 20 minutes in car park before they even started service, that's very poor service.

Service
Thank-you for taking the time to leave invaluable feedback. Joanne Houston, Head of Business

Friendly staff, welcome environment

Service
Thank-you for your kind comments & taking time to complete a review. Joanne Houston, Head of Business

I cant go into detail about servicing but I do know my car is running beautifully and it is looking better than new.

Service
Your kind feedback is very much appreciated by the entire Prentice team, thank-you. Joanne Houston, Head of Business

Loved the customers waiting area, coffee, tea and other beverages present. Big TVs and great Internet all there. Got my car back all washed and hoovered. Nice touch!

Service
Thank-you so much for leaving such a wonderful review. I am so pleased to hear you had a great experience at Prentice. Joanne Houston, Head of Business

My car was taken and checked, I was informed of the result and it was returned washed and cleaned inside.

Service
Thank-you for taking the time to review your experience at Prentice. Having received your full review I am also delighted to hear your kind comments about our staff! Joanne Houston, Head of Business

Reception staff greeting and service staff attention always excellent

Service
Our reception and service teams are delighted to receive your kind feedback, thank-you! Joanne Houston, Head of Business

I found your sales executive, Stephen Harkness most helpful. The other team members who I dealt with knew their jobs well and were very helpful too.

Sales
Thank-you for your kind review. Stephen and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

Great communication between ordering and delivery of the car, staff made sure I knew everything I needed to know about the car before leaving the centre.

Sales
I am delighted to hear of your experience at Prentice, thank-you for providing your feedback. Joanne Houston, Head of Business

our sales person Stephen Harkness was very professional courteous and helpful

Sales
Thank-you for your extremely kind feedback, Stephen was delighted to receive this! Joanne Houston, Head of Business

Good but room for improvement.

Sales
Thank-you for taking the time to leave valuable feedback. Joanne Houston, Head of Business

I am very happy because I had to wait 18-20 weeks for the BMW 218i car while I was waiting for only 8,????

Sales
Thank you so much for taking the time to provide us with feedback. Joanne Houston, Head of Business.