Explore the dealership

Welcome to Prentice.

Registered Name: Prentice Portadown Limited. Registered Number: NI626334 VAT Registration Number: G2484358781

Directors: Joanne Houston. Registered Address: 29 Gordon Street, Belfast, BT1 2JL. Location: Place of registration: N.Ireland. Email Address: mail@prenticebmw.co.uk

Statement of Commitment to Customers.

Prentice Portadown Limited aims to provide a service that all our customers can use and in a manner that respects dignity, independence and choice.

Consistent with our vision of being a business accessible to everyone we will carry out regular reviews of our services to help us to identify and as far as possible remove any potential barriers for customers. It is important that every customer experiences the same high level of service from us and we will make every effort to accommodate requests for assistance or reasonable adjustments from customers seeking to access services that we offer.

Meet the team

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Adrian Pollock

BMW Sales Manager.

Stephen Wallace

Sales Executive.

Paul Murphy

Sales Executive

Stephen Harkness

Sales Executive/Motability Specialist

Stephen Wallace

Sales Executive

James Gilpin

Sales Executive

David Magowan

Sales Executive

Kieron Fitzpatrick

Sales Executive/Motability Specialist

Sophie Boyd

Transaction Manager

Jack Atkin

Genius

John West

Corporate Sales Manager

Lynne Portrey

Reception Supervisor

Natalie Guy

Receptionist

Sarah Campbell

Receptionist

Brian Currie

Service Executive

Robert Murphy

Service Executive

David Murphy

Parts Manager

Darren Anderson

Parts Executive

Matthew Simpson

Parts Executive

Dylan Tipping

Parts Executive

Matthew McGibbon

Parts Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service, good communication. Thank you.

Service
Thank-you for taking the time to complete our customer survey, and for your kind feedback. Joanne Houston, Head of Business

Friendly and professional staff made me feel valued customer. I was kept well supplied with tea which was also very nice.

Service
Thank-you for taking the time to complete our customer survey, the entire team at Prentice are delighted to receive your kind feedback. Joanne Houston, Head of Business

Helpful at every juncture

Service
Thank-you for taking the time to complete our survey. Joanne Houston, Head of Business

Advisers know me personally and totally understand my needs and expectations. I always feel welcome at the showroom.

Service
Thank-you for your kind feedback. The entire team are delighted to hear of your experience. Joanne Houston, Head of Business

Service carried out as was requested.

Service
Thank-you for your 5* review. Joanne Houston, Head of Business

All the staff were courteous, friendly and very efficient.

Service
Thank-you for your kind feedback and encouragement. Joanne Houston, Head of Business

The issue is unresolved and I felt service personnel were not interested in pursuing my complaint.

Service
I am sorry to hear your feedback. I understand that our Customer Service Executive has been in touch directly to help resolve your issue. Joanne Houston, Head of Business

I have the service insurance pack so costs were covered and the garage driver gave myself and my mother a lift to and from the shopping centre while my car was being serviced.

Service
Thank-you for taking the time to complete our customer survey, your time and feedback is highly appreciated by the entire team. Joanne Houston, Head of Business

Attentive staff. Quick turnaround of car. Clean and well presented premises. Not very good explanations given as to why the car needed servicing earlier than expected. The expected price of the servicing was not discussed with me before work was done

Service
Thank-you for your invaluable feedback, it is very much appreciated by the entire team. Joanne Houston, Head of Business

Super People

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to provide us with your kind feedback. Joanne Houston, Head of Business

waited for a long time even though I had an appointment but when It was my turn, service and friendliness good. they did apologise for the long wait

Service
Thank-you for taking the time to complete our customer survey, the information you provide is extremely important to us and highly appreciated. Joanne Houston, Head of Business

Had a fault on running lights which they wanted a minimum £120 (hourly rate to diagnose) a local auto electrician fixed for £20!!

Service
Thank-you for providing us with invaluable feedback, it is highly appreciated by myself and the entire team. Joanne Houston, Head of Business

Told me exactly what was required

Service
Thank-you for taking the time to provide us with feedback, it is highly appreciated by the entire team at Prentice. Joanne Houston, Head of Business

Service completed satisfactory

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

Good service

Service
Thank-you for sharing your experience at Prentice. Joanne Houston, Head of Business

Really nice people who understand their product and the service that a customer expects.

Service
Thank-you for your kind review of your experience at Prentice. Joanne Houston, Head of Business

The car issues usually require another visit..

Service
Thank-you for reviewing your experience with Prentice. I understand our Customer Service Executive has been in touch. Joanne Houston, Head of Business

Great staff

Service
Thank-you for your kind review. Joanne Houston, Head of Business

As I had left my car in for service, me and my friends , I had asked if they can call a Taxi for us so we can down town and we were taken to town and picked up by Prentice BMW in style. My friends were amazed by this and made me feel Great. Thanks

Service
I am delighted to hear of your experience at Prentice. Thank-you for taking the time to complete our survey. Joanne Houston, Head of Business

Two different service managers went out of their way to be more than helpful. Also I did not have to remind them to book my car in early for MOT at a time when N Ireland MOT appointments were overbooked and difficult to obtain. Excellent service!

Service
Thank-you for your kind feedback, I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Politely greeted with friendly reception

Service
Thank-you for taking the time to complete our survey. I am delighted to hear your wonderful feedback. Joanne Houston, Head of Business

Because what I asked for I received .staff very helpful , made to feel at home .

Service
Thank-you for your kind review, I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Personal attention. As a customer, treated as 'family'. Never felt pressurised at any time.

Service
Thank-you for your meaningful comments, the entire team are delighted with your feedback. Joanne Houston, Head of Business

As above.

Service
Thank-you for taking the time to provide us with invaluable feedback. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Keep telling me time after time car is okay 2 having nothing put new problems with it lost all respect 2 them

Service
Thank-you for taking time to provide us with feedback. I understand our Service Manager has been in touch with you directly. Joanne Houston, Head of Business

Not fixed

Service
Thank-you for taking time to complete our customer feedback survey. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Although the car was in due to faulty clutch pedal check via the BMW breakdown recovery service, they were due to complete a service re brake fluid replacement but they forgot to do this service ? As a result it's costing me more time and money

Service
Thank-you for taking the time to provide us with feedback. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Explained above. My service package was explained to me by Robert and as I have said to my friends I could not expect any more attention.

Service
Thank-you for your kind comments, Robert and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business

Polite, courteous staff

Service
Thank-you for your kind review about your experience at Prentice. Joanne Houston, Head of Business

Fast, efficient, friendly and professional service.

Service
Thank-you for your kind review of your experience at Prentice, the entire team highly appreciate it. Joanne Houston, Head of Business

This part is always extremely disappointing. The car ALWAYS comes back dirtier then when they got it, It seems like they use dirty cloths on the gloss interior which leaves smudges. I was given a Mini as a loner to replace my 4 series!!? Why?

Service
Thank-you for taking the time to leave invaluable feedback regarding your experience at Prentice. I understand our Customer Service Executive has been in contact with you. Joanne Houston, Head of Business

Would have been better if boot had been cleaned.

Service
Thank-you for taking the time to provide us with feedback regarding your experience with Prentice. Joanne Houston, Head of Business

The salesman was excellent and very friendly. He answered all my questions and queries

Service
Thank-you for your kind feedback. Joanne Houston, Head of Business

They caused damage to my vehicle before I left and made a poor effort to repair it

Service
Thank-you for taking the time to review your experience at Prentice BMW. I understand our Customer Service Executive has reached out to you. Joanne Houston, Head of Business

Left car in early but an unexpected appointment came up and they moved the car forward to be checked which was nice and stress free

Service
Thank-you for taking the time to review your experience at Prentice. Joanne Houston, Head of Business

Car was due to ready for 4pm. Wasn't ready to after 4.30

Service
Thank-you for taking the time to review your experience at Prentice BMW. I understand our Customer Service Executive has been in touch with you directly. Joanne Houston, Head of Business

Very efficient

Service
We are delighted to have received your 5* review, thank-you! Joanne Houston, Head of Business

I went in to get my brake fluid changed which went fine but I have a warranty issue with my alloy wheels and they said they had forwarded this information to BMW and almost 2 weeks later I have heard nothing

Service
I apologise for the delay you have encountered and understand that our Customer Service Executive has been in touch with you directly regarding this matter. Joanne Houston, Head of Business

This dealership gives the complete package to customers, from sales to after sales which many others dealerships lack.

Service
I am delighted to hear of your wonderful experience at Prentice, thank-you for taking the time to provide such kind comments. Joanne Houston, Head of Business

Excellent service from all staff

Service
Thank-you for your kind comments, the entire staff at Prentice are delighted with your feedback. Joanne Houston, Head of Business

Good customer service.

Service
Thank-you for your kind feedback, I am delighted to hear of your experience at Prentice BMW. Joanne Houston, Head of Business

Staff always make sure that you are satisfied with your vehicle explaining work carried out. The service team go the extra mile with regard customer service.

Service
Myself and the entire team are delighted to receive your kind comments about your experience at Prentice, thank-you. Joanne Houston, Head of Business

Prentice customer service is second to none. Always pleasant; always helpful.

Service
Thank-you for your extremely kind review. The entire team at Prentice really appreciate your feedback. Joanne Houston, Head of Business

Robert in Service department caught on an issue with another member of staff incorrectly advising us about an issue with our car. Robert stopped the incorrect details from going any further.

Service
Robert was delighted to be mentioned in your review. Thank-you for taking time to provide us with feedback. Joanne Houston, Head of Business

Some time ago, I spent almost 10 years in the Quality Dept of Michelin, so have a reasonable knowledge of the construction and associated safety issues regarding tyres. Consequently I was delighted that the Tyre technicians at Prentice fixed this.

Service
Thank-you for your extremely kind feedback regarding your experience at Prentice. The team are delighted! Joanne Houston, Head of Business

Kept me up to date at all stages

Sales
Thank-you for your kind feedback. I am delighted to hear of your experience at Prentice. Joanne Houston, Head of Business

Car was delivered ahead of time and checked and prepared promptly. We were given very clear and helpful guidance given when we collected the vehicle.

Sales
Thank-you for your kind feedback, the entire team greatly appreciate your comments. Joanne Houston, Head of Business

I found your sales executive, Stephen Harkness most helpful. The other team members who I dealt with knew their jobs well and were very helpful too.

Sales
Thank-you for your kind review. Stephen and the entire team are delighted to receive your feedback. Joanne Houston, Head of Business