OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

348 ratings and 172 comments received in the last 90 days.

31 December 2024

William was excellent from start to finish !

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

28 December 2024

Doing all the simple things right

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

24 December 2024

Please contact me for details.

Response from Prentice

Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Sales Manager has been in contact. Joanne Houston, Managing Director

09 December 2024

Keith was definitely the best gentleman I have ever experienced in dealing with me in the purchase of my Range Rover and in the sale of both my new BMW and similarly with Jennifer's new BMW which I bought her for our wedding anniversary

Response from Prentice

Delighted you had such a great experience on your recent visit with us and with Keith. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

30 November 2024

James Gilpin was very friendly and helpful. Expected date of delivery was earlier than first thought

Response from Prentice

Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

29 November 2024

Excellent service and support from all staff. Friendly and helpful

Response from Prentice

We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

25 November 2024

Hassle free experience

Response from Prentice

We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston

03 November 2024

Because the service I received was exceptional

Response from Prentice

Delighted you had such a great experience with Stephen on your recent visit with us, we really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

03 November 2024

From the surprise - seeing my new BMW 1 - By Keith - thank you for everything. Rachel and all that paperwork, thank you. Jonathan's - thank you for showing me how my BMW works. It's totally amazing ??

Response from Prentice

Thank you for sharing your experience with us, providing such detailed and thoughtful feedback in our survey it is really appreciated. We look forward to welcoming you back in the future. Managing Director, Joanne Houston

25 October 2024

William was a very nice person to deal with and made me feel at ease during all the transactions. He made sure all the paperwork was carried out to perfection. Johnny was also very helpful explaining all the details on the dashboard. Coffee was nice.

Response from Prentice

Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words on William. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director

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09 January 2025

I was very satisfied with my service experience at Prentice Portadown. The staff was attentive and kept me well informed throughout the process. I appreciate the professionalism and the quality of service I received.

09 January 2025

very pleasant people from reception to service men .

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

08 January 2025

Very satisfied

Response from Prentice

Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston

06 January 2025

After sales service needs improved. Firstly told that recall didn't qualify for courtesy car or drop off / pick up service. Then told work would only take 30 mins and could be performed while I wait. Took just over 2 hours to do and had to wait.

Response from Prentice

Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston

05 January 2025

On-site waiting time while the car was serviced was fine. The wheel alignment added 1.5 hours and if l had got the car cleaned that would have added another hour. The pulling to the left should have been identified and fixed prior to car purchase.

Response from Prentice

Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston

05 January 2025

When a fault developed I got an early booking and was supplied with a courtesy car The service department kept me informed on progress and car was returned in very clean condition

Response from Prentice

Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

01 January 2025

Having needed my washers sorted. That was complete

Response from Prentice

Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston

30 December 2024

My car was handed back washed and vacuumed . It was very well done

Response from Prentice

Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston

29 December 2024

Very helpful

Response from Prentice

We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston

26 December 2024

Communication was excellent Kyle kept me informed every step of the way. I felt well looked after and my car was in good hands with experienced mechanics. Kyle was amazing, he was very busy but never failed to keep in touch with me.

Response from Prentice

Delighted you had such a great experience on your recent visit with us and with Kyle. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

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