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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
354 ratings and 176 comments received in the last 90 days.
31 December 2024
William was excellent from start to finish !
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
28 December 2024
Doing all the simple things right
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
24 December 2024
Please contact me for details.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Sales Manager has been in contact. Joanne Houston, Managing Director
09 December 2024
Keith was definitely the best gentleman I have ever experienced in dealing with me in the purchase of my Range Rover and in the sale of both my new BMW and similarly with Jennifer's new BMW which I bought her for our wedding anniversary
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Keith. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
30 November 2024
James Gilpin was very friendly and helpful. Expected date of delivery was earlier than first thought
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 November 2024
Excellent service and support from all staff. Friendly and helpful
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
25 November 2024
Hassle free experience
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 November 2024
Because the service I received was exceptional
Response from Prentice
Delighted you had such a great experience with Stephen on your recent visit with us, we really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
03 November 2024
From the surprise - seeing my new BMW 1 - By Keith - thank you for everything. Rachel and all that paperwork, thank you. Jonathan's - thank you for showing me how my BMW works. It's totally amazing ??
Response from Prentice
Thank you for sharing your experience with us, providing such detailed and thoughtful feedback in our survey it is really appreciated. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
25 October 2024
William was a very nice person to deal with and made me feel at ease during all the transactions. He made sure all the paperwork was carried out to perfection. Johnny was also very helpful explaining all the details on the dashboard. Coffee was nice.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words on William. Thank you for your continued support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
14 January 2025
Couldn't have been more helpful. Friendly and thorough. Work carried out to high standard and car returned to me on time and valeted. Thank you
14 January 2025
Very approachable
14 January 2025
My vehicle was taken in and returned in timely manner. And all explained to me as to what was going to happen.
13 January 2025
I had forgotten to book a loan car to use whilst my car was being serviced but Prentice BMW were able to provide one with only a few hours notice. Very good service
13 January 2025
All work carried out quickly and efficiently. Sometimes it is possible for work to be carried out and improvement is not necessarily obvious. In my case it was obvious that the necessary work had been done and my car showed itwhen driving.
13 January 2025
Very happy and the service guy on receiving the car key give me a goody bag which was a nice surprise
13 January 2025
Parts obtained and work carried out in good time.
11 January 2025
Efficient and helpful with explanation
10 January 2025
Great service the goodie pack was a real nice touch..
10 January 2025
Lack of returned emails or calls.
09 January 2025
I was very satisfied with my service experience at Prentice Portadown. The staff was attentive and kept me well informed throughout the process. I appreciate the professionalism and the quality of service I received.
09 January 2025
very pleasant people from reception to service men .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
08 January 2025
Very satisfied
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
06 January 2025
After sales service needs improved. Firstly told that recall didn't qualify for courtesy car or drop off / pick up service. Then told work would only take 30 mins and could be performed while I wait. Took just over 2 hours to do and had to wait.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
05 January 2025
On-site waiting time while the car was serviced was fine. The wheel alignment added 1.5 hours and if l had got the car cleaned that would have added another hour. The pulling to the left should have been identified and fixed prior to car purchase.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
05 January 2025
When a fault developed I got an early booking and was supplied with a courtesy car The service department kept me informed on progress and car was returned in very clean condition
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
01 January 2025
Having needed my washers sorted. That was complete
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
30 December 2024
My car was handed back washed and vacuumed . It was very well done
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
29 December 2024
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
26 December 2024
Communication was excellent Kyle kept me informed every step of the way. I felt well looked after and my car was in good hands with experienced mechanics. Kyle was amazing, he was very busy but never failed to keep in touch with me.
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Kyle. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 December 2024
Job completed on time
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
24 December 2024
From My first approach to finally picking up the car.. everything was sorted as they said it would be.. timing was first class.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
24 December 2024
Friendly staff, hot chocolate while I waited and walked to my car!! The little things count!
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 December 2024
Worked to the time quoted
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
23 December 2024
Car checked over and any issues sent by email and short video to explain what needed done. Great service
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
23 December 2024
Thanks
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
23 December 2024
All the staff with which I was in contract with were very polite and courteous.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
23 December 2024
Good communication, and friendly knowledgeable staff.
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
23 December 2024
Overall, service was good. I was disappointed that my car wasn't ready same day, when I had been told it shouldn't be a problem. I called at around 3.45 as I was told it would be ready around 4pm. A call to manage expectations would have been great.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 December 2024
Helpful staff
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
23 December 2024
Communication was fantastic ??
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 December 2024
Great service . Courtesy car organised by Paschal & delivery exchange by Lynas. Both guys are professional & friendly.
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
22 December 2024
A special mention to Kyle who went out of his way to help.
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Kyle. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
22 December 2024
Great and the transport to and from the train is great.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
22 December 2024
Experience and helpful
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
22 December 2024
Kyle, Brian & Paschal always very good to work with.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 December 2024
Very
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 December 2024
Quick and good communication.
19 December 2024
Very satisfied
19 December 2024
Worst customer service I've ever had, car gone for weeks with no updates. Constantly chasing and had to push to get a replacement car. No apologies for the delays or inconvenience. Won't be coming back.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
19 December 2024
Just an all round excellent service
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
18 December 2024
The 2nd year service was undertaken at a time which suited me. The service included diagnostics and engine oil/filter replacement. In consideration of the type of work undertaken, I felt the service could have been completed quicker.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
18 December 2024
Friendly and helpful
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
18 December 2024
I received some present after the recall letter when I was told from the manager that I was gonna get a bag with some stuff and a voucher She told me that I could use the voucher to pay the check in to see what was happening and I didn't get it
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
17 December 2024
Very nice people
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
17 December 2024
Car was not washed despite being offered during the booking process
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
16 December 2024
Helpful staff and vehicle check was useful to know what work needed done soon on the car
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
15 December 2024
Job done no hassle but would have liked a courtesy car,getting to Craigavon from Omagh twice was not convenient
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
14 December 2024
I was annoyed when I asked for a rattle to be looked at. I was immediately informed that it woukd cost me at least £99 just to look at it or diagnose it. In the past it would have been identified before cost was discussed. It's a money racket.
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
14 December 2024
Lisa and the service staff were really helpful and pleasant
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
13 December 2024
Great service and my car was ready when they had said it would be
Response from Prentice
Thank you for taking the time to share your positive experience with us! It’s always a pleasure to know that our efforts are appreciated. We’re grateful for your feedback and look forward to serving you again soon! Managing Director, Joanne Houston.
13 December 2024
Very well managed Service department. I receive very best attention always . Always provided with courtesy car when needed .
Response from Prentice
We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service and sales team. Your satisfaction is our top priority, and we look forward to helping you with any future car needs! Managing Director, Joanne Houston.
12 December 2024
Unquestionably the service department were very efficient and went out of their way to accomodate me
Response from Prentice
Thank you for your wonderful review! We're so happy that you were pleased with the service. Our team always strives to provide the best care, and we appreciate your trust in us. See you again soon! Managing Director, Joanne Houston
12 December 2024
Prestige Brand
Response from Prentice
We appreciate your positive feedback! It’s wonderful to know that our team exceeded your expectations. We’re committed to providing the best service every time, and we’re grateful for your trust! Managing Director, Joanne Houston.
12 December 2024
Lovely people to deal with work carried out to a high standard
Response from Prentice
Thank you for the fantastic feedback! We're so happy to know you had a positive experience with our service team. We truly appreciate your business and look forward to your next visit! Managing Director, Joanne Houston.
11 December 2024
Fast service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
11 December 2024
Very informative and good communication through booking process and during the work. Additional work required identified, was communicated and Prentice worked to accommodate the works around my schedule.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
10 December 2024
Excellent team and very helpful and friendly
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
10 December 2024
Kyle was great
Response from Prentice
We are delighted to hear about your positive experience with Kyle in our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
09 December 2024
Efficient and informative.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 December 2024
We've dealt with Prentice before and knew how good they were to deal with. This was the reason for deciding to go back.
Response from Prentice
I am delighted you had such an enjoyable experience with our service department, we always aim to deliver a high level of customer service and we are delighted you felt we achieved this at your recent visit. we look forward to welcoming you in the future. Managing Director, Joanne Houston
07 December 2024
The staff at Prentice were amazing - very customer focused.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
07 December 2024
Left my car back in a lovely clean condition both inside and out. Also received some complimentary gifts like umbrella and car air freshener etc.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
07 December 2024
All went well. Very well looked after
Response from Prentice
We are delighted to hear about your positive experience with our service team. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
07 December 2024
Super
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
06 December 2024
Friendly and helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
05 December 2024
Everything that needed to be done was carried out.
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
04 December 2024
Excellent customer service from Kyle - very helpful, pleasant and kept me up to date regarding my vehicle's service progress.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 December 2024
BMW recall for 2 issues attended to over 2 days. Good quality courtesy car provided
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
04 December 2024
The team at Portadown took time to thoroughly examine my car and found another issue that I was unaware of.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
04 December 2024
Good
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 December 2024
Prentice has a very welcoming atmosphere. I dealt with William Tang. The experience was very good. He explained all about the car.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with William, we look forward to welcoming you in the future. Managing Director, Joanne Houston
03 December 2024
The person dealing with my car didn't call back when they said they would. After waiting 5 hours i had to call them back (Thursday).Was then told i would receive a call on the Friday.Come Tuesday i had to call them back again as i never received call
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
03 December 2024
Service was excellent but the parts are very expensive
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 December 2024
Very helpful and efficient.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 December 2024
Easy to book, quality of service, communication
Response from Prentice
We always aim to deliver a high level of customer service and we are delighted you felt we achieved this at your recent visit. Managing Director, Joanne Houston
02 December 2024
Great service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
02 December 2024
Very satisfied
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience, we look forward to welcoming you in the future. Managing Director, Joanne Houston
02 December 2024
Can't criticise anything
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience, we look forward to welcoming you in the future. Managing Director, Joanne Houston
02 December 2024
Because they supply a good service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 November 2024
Perfect service and kept informed
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 November 2024
VERY SATISFIED THOUGH VERY COSTLY. FRIENDLY STAFF.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
29 November 2024
Friendly efficient service , courtesy car waiting on arrival
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
27 November 2024
Pleasant staff. I had booked an express service and car was ready in time to allow me to go on to a work meeting. Worked much better for me than leaving the car off and getting a taxi to and from work.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 November 2024
It was very easy doing business bmw staff was friendly on arrival And when my car was ready Kyle walk me to the car and was very friendly
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with Kyle, we look forward to welcoming you in the future. Managing Director, Joanne Houston
26 November 2024
they forgot to reset the computer after service
Response from Prentice
Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon.
26 November 2024
Work well explained
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
Very friendly staff and i was kept up to date regarding times car would be ready
Response from Prentice
We are delighted to hear about your positive experience with Paschal. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
I was completely satisfied as always with Prentice (portadown) they look after their customers 110 percent in both service and sales,so happy to be associated with them.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
My car was in for a recall and the team were fantastic and explained everything
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
26 November 2024
Car repaired after many failed attempts and misdiagnosis from other garages Prentice got the job done
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 November 2024
There was no pushing or forcing me to buy the jeep.Everyone was great from the start.William was great cheers
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
26 November 2024
Job completed ahead of time and included drop off and pickup
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
25 November 2024
Helpful staff
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
25 November 2024
Everything was sorted
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 November 2024
Car was serviced and washed and left in immaculate condition.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
24 November 2024
My vehicle was in for recall repair, you could have explained why and used the occasion to try and get me to book a service you missing a trick there to interact with your customer
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. Managing Director, Joanne Houston
23 November 2024
Issues arose after the handover of the vehicle that somewhat undermined the purchase experience. However, Stephen Harkness was outstanding in addressing my concerns.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
23 November 2024
They handled the situation brilliantly they give realistic estimates which they were then able to massively improve upon.
22 November 2024
My car was washed and cleaned
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
21 November 2024
Friendly team who had my car completed by time agreed. My car was spotless
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
20 November 2024
No issues.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
20 November 2024
Fantastic service and Iain kept my updated regularly while work was being carried out. First class service from Iain and the after sales team.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
20 November 2024
Everything completed on time and to a very good standard
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
20 November 2024
Prentices have always delivered a high quality customer experience.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
20 November 2024
Treated with courtesy and respect by the staff. Also was kept well informed on progress throughout the day in relation to the recall work.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
19 November 2024
Admin fee for car rental shouldn't have to be paid by customer
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
19 November 2024
Service very good and no issues
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
19 November 2024
Very satisfied. Great communication.
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
19 November 2024
Prentice organised to work and carried it out with no issues . Good communication. Along the way as well
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
18 November 2024
Kyle was knowledgeable and answered all our questions . Everyone in the Garage was so pleasant and helpful.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience with Kyle. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
18 November 2024
Work was completed on schedule. Communication was great throughout. Nothing was too much hassle. Staff went over and above to make it a positive experience
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
18 November 2024
Yes everything done quick
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
18 November 2024
I appreciate you keeping my Car running in tip top condition
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
18 November 2024
We were without our car overnight given the nature of the recall 'service' but all was explained to us as to why that was necessary so that was helpful. Once we understood we could have no complaint.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
18 November 2024
They were booked to bring me over to shopping centre but that didn't happen
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
18 November 2024
Could not fault Prentice Portadown re their service, Workmanship and other services offer.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our staff, we look forward to welcoming you in the future. Managing Director, Joanne Houston
17 November 2024
Completely satisfied. Service and MOT objectives achieved.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our staff, we look forward to welcoming you in the future. Managing Director, Joanne Houston
17 November 2024
Excellent service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 November 2024
Helpful and informative
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 November 2024
Excellent ??
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally with Niall and Stephen. Managing Director, Joanne Houston
15 November 2024
Couldn't have Been more. Helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
14 November 2024
Always there to help.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
13 November 2024
Kyle was very helpful and friendly :) went above and beyond
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
13 November 2024
Made sure everything was carried including an old warranty issue which wasn't fixed correctly
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
13 November 2024
Have been with David Prentice BMW for quite a few years now,and have always been more than happy with the level of service i've received.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally with Niall. Managing Director, Joanne Houston
12 November 2024
Treated with great care and courtesy
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
12 November 2024
Quick service completed to a high standard.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
12 November 2024
Service was very good though I was informed it only took 5mins yet I had to leave my car there all day.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
11 November 2024
Very happy, but no courtesy car was available which would have been very helpful
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
11 November 2024
Repair of alloy wheel not acceptable originally, but was redone successfully
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
11 November 2024
Staff were brilliant.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
11 November 2024
Excellent
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
11 November 2024
Very happy
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
11 November 2024
Work completed in a timely mannner
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
09 November 2024
Great service and friendly staff
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
09 November 2024
Comprehensive review of car
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
08 November 2024
Hassle free and professional.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
07 November 2024
Long time customer very happy with service.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 November 2024
Fantastic from start to finish!
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
06 November 2024
Friendly service and all on time.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
06 November 2024
Very satisfied ,no fuss which suits me and my car was lovely and clean when I picked it up. PS What happened to the lovely Border Biscuits ??
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
06 November 2024
We have left up 2 vehicles. The first vehicle we left up the service was first class! The second vehicle the service was poor, no information given and left trying to find the car in the premises where no one knew were it was and no help given.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
06 November 2024
Done everything needed and more.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
06 November 2024
All round good service
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
05 November 2024
The process went according to plan. In and out as agreed. No hassle.
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
04 November 2024
The Staff were very attentive, helpful welcoming and I received excellent customer care.
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
04 November 2024
Everything was done well and as arranged.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
03 November 2024
Everything done as said
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
03 November 2024
All pleasant helpful staff
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
03 November 2024
Dropped car back to me after they had delay with fuel filter.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
31 October 2024
Any promises made were kept and everything fully explained.
Response from Prentice
Thank you for such positive feedback in our survey! We are grateful for your support and look forward to welcoming you again! Managing Director, Joanne Houston
31 October 2024
There was an issue of quality - brake wear sensor was damaged and not detected before the car was returned to me. However the team resolved it.
Response from Prentice
Thank you so much for your time in completing our survey and providing your feedback. Managing Director, Joanne Houston
31 October 2024
Punctual, pleasant , courteous staff who were professional at all times. Service was also excellent.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
31 October 2024
Very happy with everything
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
30 October 2024
Successful!
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
30 October 2024
Excellent customer service
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
30 October 2024
Seriously cannot fault the level of service.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
29 October 2024
I could not have asked for more attention or service from Kyle, he was superb and kept me informed throughout
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with us, we look forward to welcoming you in the future. Managing Director, Joanne Houston
28 October 2024
Very satisfied
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
26 October 2024
Car serviced, car leaned to perfection. Excellent attitude and service.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
26 October 2024
They fixed an issue first time where another BMW garage had failed to do so in 4 visits. Despite my telling the other garage (as it turned out - correctly) what I believed to be the problem. I will only ever go to Prentice in future.
Response from Prentice
Delighted you had such a great experience on your recent visit with us, we really appreciate your kind words. Thank you for your support and we look forward to welcoming you again in the future. Joanne Houston, Managing Director
26 October 2024
All excellent service and nice people
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
23 October 2024
Very efficient.
Response from Prentice
Thank you for your positive feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
23 October 2024
Normal service carried out okay with the exception they overlooked update their records to show the car was service. On starting vehicle displays service overdue since July 2023.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
12 January 2025
William was extremely helpful. Very knowledgeable and helpful. Nothing was an effort. Great Salesman.