SALES

5.0

SERVICE

4.5

276 ratings and 137 comments received in the last 90 days.

11 March 2025

Due to the friendly staff, and their experience about the product they are selling.

Response from Prentice

Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

10 March 2025

Everything was looked after and all questions or enquiries was dealt with also there was good contact which means a lot

Response from Prentice

Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston

10 March 2025

Time spent explaining how to operate the interface to the car. Not terribly happy with the digital signing process for documents. Felt pressured to sign rather than peruse documents properly. In end signed on basis that they were authorised dealer

Response from Prentice

Your feedback is much appreciated. Managing Director, Joanne Houston

11 February 2025

I was kept up to date during the period after placing the order through to vehicle collection and handover

Response from Prentice

We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston

11 February 2025

Good service, friendly staff and a good deal

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

05 February 2025

I was very helpfully guided through the purchasing process by Stephen Harkness who discussed models with honesty and patience

Response from Prentice

Delighted you had such a great experience with Stephen on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

02 February 2025

Very accommodating & great communication

Response from Prentice

We are delighted to hear about your positive experience with James. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

31 January 2025

Very satisfied with the service I received.

Response from Prentice

We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

27 January 2025

Dealt mainly with Keith & Rachel. Both super efficient and keen to gain my custom. Finance process and time with the in branch BMW expert was extremely valuable. Very pleased.

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Keith and Rachel. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

21 January 2025

Again ,because of our contact with Stephen .

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Stephen. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

22 March 2025

High standard from start to finish

21 March 2025

As above

19 March 2025

The brake fluid change was satisfactorily completed. Bit of a long delay though waiting for it .

Response from Prentice

Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston

18 March 2025

Car ready ahead of time!

Response from Prentice

Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

17 March 2025

Jack and Lara are credit to your company making the whole process dimple and stress free

Response from Prentice

We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

16 March 2025

Very nice people

Response from Prentice

We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

13 March 2025

Prentice Portadown have always given me 5 star service. Their customer service is excellent and they ensure you are well looked after throughout your service, should that be transport to nearby shopping centre to wait for your car or on site.

Response from Prentice

Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director

13 March 2025

Staff were pleasant and accommodating.

Response from Prentice

Your feedback is much appreciated. Managing Director, Joanne Houston

12 March 2025

Job completed on time

Response from Prentice

Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston

11 March 2025

Easy to talk to nothing a problem and help in every way possible

Response from Prentice

We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston

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