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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 181 comments received in the last 90 days.
11 February 2025
I was kept up to date during the period after placing the order through to vehicle collection and handover
05 February 2025
I was very helpfully guided through the purchasing process by Stephen Harkness who discussed models with honesty and patience
02 February 2025
Very accommodating & great communication
Response from Prentice
We are delighted to hear about your positive experience with James. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
31 January 2025
Very satisfied with the service I received.
Response from Prentice
We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
27 January 2025
Dealt mainly with Keith & Rachel. Both super efficient and keen to gain my custom. Finance process and time with the in branch BMW expert was extremely valuable. Very pleased.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Keith and Rachel. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Again ,because of our contact with Stephen .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Stephen. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Totally satisfied with all aspects of the purchase and delivery. This has been the norm for me over the years that I have been dealing at Prentice Portadown.
Response from Prentice
We are delighted to hear about your positive experience with Stepehn . Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
20 January 2025
I was overall completely satisfied with this BMW Centre from the time I ordered my X5 until delivery and I drove it away. The time between ordering and delivery was excellent too.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
18 January 2025
Everything was as I expected
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
16 January 2025
James was honest and hardworking to secure the car I wanted. I received a deal which met my expectations. James made this experience effortless and kept me informed from order until handover day.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
16 January 2025
all needed to know i received and if i needed more assistance i had only to ask
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
12 January 2025
William was extremely helpful. Very knowledgeable and helpful. Nothing was an effort. Great Salesman.
Response from Prentice
We are delighted to hear about your positive experience with William. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
31 December 2024
William was excellent from start to finish !
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
28 December 2024
Doing all the simple things right
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
24 December 2024
Please contact me for details.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Sales Manager has been in contact. Joanne Houston, Managing Director
09 December 2024
Keith was definitely the best gentleman I have ever experienced in dealing with me in the purchase of my Range Rover and in the sale of both my new BMW and similarly with Jennifer's new BMW which I bought her for our wedding anniversary
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Keith. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
30 November 2024
James Gilpin was very friendly and helpful. Expected date of delivery was earlier than first thought
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 November 2024
Excellent service and support from all staff. Friendly and helpful
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
25 November 2024
Hassle free experience
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
16 February 2025
Work completed and vehicle returned cleaned and valeted.
14 February 2025
Had wash my car which was quite dirty
13 February 2025
The service team did a good job. They were helpful, polite and courteous. They did try to help but were limited by the bmw recommended repair. The repair took longer than expected but the car was delivered to my home which was super helpful!
13 February 2025
Satisfied with all staff professional
12 February 2025
Fixed the issue plus looking at another issue can't say more!!
12 February 2025
Only problem I saw was a lack of customer parking in the car park which was completely filled with BMW used cars for sale. You need to move some and keep some dedicated customer parking.
12 February 2025
Service experience is fine and everyone very helpful and friendly. Unfortunately the issue arose again a couple of days after vehicle was returned to me.
12 February 2025
Always kept informed
11 February 2025
Great service from the team
10 February 2025
Took my car basically right away, got an update on work being carried out through the app and was sent a walk around video which was interesting, Brian was as always friendly and I paid a reasonable price for the work carried out .
10 February 2025
Nothing a problem
10 February 2025
as above
09 February 2025
A bit pricey for all that was required Engineers switched the Bluetooth off and disconnected my dashcam power lead and didn't tell me. It was only after the journey home that I realised otherwise it would have been 5*
08 February 2025
Please see previous comnent
08 February 2025
Overall very good. Though high-cost for parts and parts on backorder
08 February 2025
Again great customer service
08 February 2025
My husband was away so you bought the car to me. You very courteous.
08 February 2025
Accommodating and friendly staff and quick turnaround
07 February 2025
Very punctual
07 February 2025
The service was completed satisfactorily
06 February 2025
The service provided to me was excellent as I loved the video and feedback about my vehicle that had been sent. It was impressive as all car dealerships have that stigma that they are always looking more money off you but that is the proof.
06 February 2025
Young guy was very helpful & polite & kept us informed of everything going on
06 February 2025
Friendly professional linked up service
06 February 2025
Very satisfied.
05 February 2025
They informed me every step of the way
05 February 2025
Only problem I experienced was the length of time for a "waiting appointment" for a brake fluid service. Too long, even though I was well looked after.
04 February 2025
Very impressed by Kyle who dealt with handover. Knew his job very well and was pleasant to deal with.
04 February 2025
My car was left back and all faults sorted.
03 February 2025
Very friendly helpful staff
03 February 2025
Professional & efficient in all aspects
02 February 2025
Staff were pleasant and helpful.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
31 January 2025
Completed the work in resonable time
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 January 2025
Very , free years with Bavarian
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
28 January 2025
Excellent customer service
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
27 January 2025
Problem was sorted
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
27 January 2025
No issue.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
27 January 2025
I found the after sales and repair facility devoid of any customer service
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
26 January 2025
Fast, efficient and friendly service! Did all the necessary work while I waited in comfort with bottomless coffees!
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 January 2025
Work was done efficiently and without difficulty.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 January 2025
Very good service, staff very friendly and informative
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
26 January 2025
Fast service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 January 2025
David Prentice BMW have always given us an unparalleled level of service, they are excellent!
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
25 January 2025
Prentice are just great and professional in every aspect of their work
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
24 January 2025
The attention to detail when my car went in for a diagnostic scan and repair, unbelievable, never received service like it before. Kept me informed throughout the process.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
23 January 2025
100 percent
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 January 2025
Car was in for a few days. I wasn't told how long it would be in for I had to call for updates. Updates would be nice if it's more than 1-2 days.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
23 January 2025
Worl completed quickly. Car left in very good condition. Communication was excellent.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 January 2025
Great communication throughout. The work is always done quickly and if a part needs to be imported, or more work undertaken, I'm given options on how to proceed. Usually Kyle oversees the work and he is very good.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
22 January 2025
Excellent.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Julianne, we look forward to welcoming you in the future. Managing Director, Joanne Houston
22 January 2025
From start to finish the process associated with a BMW recall was handled professionally. I received notication on my phone to remind me of the time and date of the service and the car was handed back perfectly washed. Great service.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
21 January 2025
Great service all around.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Excellent communication, very structured approach .. followed up on parts warranty and provided support for a successful refund..
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
21 January 2025
Car was cleaned and gifts given!
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
20 January 2025
All aspects outstanding
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
19 January 2025
To be disturbed by text messages on at 11am on a Sunday morning is not ideal Have a day off
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
19 January 2025
Got problem sorted out
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
19 January 2025
Very pleased with our experience
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
19 January 2025
The service department explained in straightforward terms what service items they had dealt with
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
17 January 2025
I had to sit and wait for 10 minutes not knowing why until someone called me to deal with me , I didn't feel like a valued customer
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
17 January 2025
Smooth process from start to finish
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 January 2025
When I eventually got a service date I had a few issues and asked for Brian and he was so reassuring and explained how these things occurred and dealt with everything for me
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
14 January 2025
Couldn't have been more helpful. Friendly and thorough. Work carried out to high standard and car returned to me on time and valeted. Thank you
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
14 January 2025
Very approachable
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
14 January 2025
My vehicle was taken in and returned in timely manner. And all explained to me as to what was going to happen.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 January 2025
Very happy and the service guy on receiving the car key give me a goody bag which was a nice surprise
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
13 January 2025
Parts obtained and work carried out in good time.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
13 January 2025
All work carried out quickly and efficiently. Sometimes it is possible for work to be carried out and improvement is not necessarily obvious. In my case it was obvious that the necessary work had been done and my car showed itwhen driving.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
13 January 2025
I had forgotten to book a loan car to use whilst my car was being serviced but Prentice BMW were able to provide one with only a few hours notice. Very good service
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
11 January 2025
Efficient and helpful with explanation
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
10 January 2025
Lack of returned emails or calls.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
10 January 2025
Great service the goodie pack was a real nice touch..
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
09 January 2025
very pleasant people from reception to service men .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
09 January 2025
I was very satisfied with my service experience at Prentice Portadown. The staff was attentive and kept me well informed throughout the process. I appreciate the professionalism and the quality of service I received.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
08 January 2025
Very satisfied
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
06 January 2025
After sales service needs improved. Firstly told that recall didn't qualify for courtesy car or drop off / pick up service. Then told work would only take 30 mins and could be performed while I wait. Took just over 2 hours to do and had to wait.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
05 January 2025
When a fault developed I got an early booking and was supplied with a courtesy car The service department kept me informed on progress and car was returned in very clean condition
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
05 January 2025
On-site waiting time while the car was serviced was fine. The wheel alignment added 1.5 hours and if l had got the car cleaned that would have added another hour. The pulling to the left should have been identified and fixed prior to car purchase.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
01 January 2025
Having needed my washers sorted. That was complete
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
30 December 2024
My car was handed back washed and vacuumed . It was very well done
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
29 December 2024
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
26 December 2024
Communication was excellent Kyle kept me informed every step of the way. I felt well looked after and my car was in good hands with experienced mechanics. Kyle was amazing, he was very busy but never failed to keep in touch with me.
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Kyle. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 December 2024
Job completed on time
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
24 December 2024
Worked to the time quoted
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
24 December 2024
From My first approach to finally picking up the car.. everything was sorted as they said it would be.. timing was first class.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
24 December 2024
Friendly staff, hot chocolate while I waited and walked to my car!! The little things count!
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 December 2024
Helpful staff
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
23 December 2024
Car checked over and any issues sent by email and short video to explain what needed done. Great service
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
23 December 2024
Overall, service was good. I was disappointed that my car wasn't ready same day, when I had been told it shouldn't be a problem. I called at around 3.45 as I was told it would be ready around 4pm. A call to manage expectations would have been great.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 December 2024
Thanks
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
23 December 2024
All the staff with which I was in contract with were very polite and courteous.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
23 December 2024
Good communication, and friendly knowledgeable staff.
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
23 December 2024
Communication was fantastic ??
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 December 2024
Great service . Courtesy car organised by Paschal & delivery exchange by Lynas. Both guys are professional & friendly.
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
22 December 2024
Kyle, Brian & Paschal always very good to work with.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 December 2024
Great and the transport to and from the train is great.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
22 December 2024
A special mention to Kyle who went out of his way to help.
Response from Prentice
Delighted you had such a great experience on your recent visit with us and with Kyle. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
22 December 2024
Experience and helpful
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
22 December 2024
Very
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
19 December 2024
Just an all round excellent service
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
19 December 2024
Quick and good communication.
19 December 2024
Very satisfied
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
19 December 2024
Worst customer service I've ever had, car gone for weeks with no updates. Constantly chasing and had to push to get a replacement car. No apologies for the delays or inconvenience. Won't be coming back.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
18 December 2024
I received some present after the recall letter when I was told from the manager that I was gonna get a bag with some stuff and a voucher She told me that I could use the voucher to pay the check in to see what was happening and I didn't get it
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
18 December 2024
Friendly and helpful
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
18 December 2024
The 2nd year service was undertaken at a time which suited me. The service included diagnostics and engine oil/filter replacement. In consideration of the type of work undertaken, I felt the service could have been completed quicker.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
17 December 2024
Car was not washed despite being offered during the booking process
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
17 December 2024
Very nice people
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
16 December 2024
Helpful staff and vehicle check was useful to know what work needed done soon on the car
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
15 December 2024
Job done no hassle but would have liked a courtesy car,getting to Craigavon from Omagh twice was not convenient
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
14 December 2024
Lisa and the service staff were really helpful and pleasant
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
14 December 2024
I was annoyed when I asked for a rattle to be looked at. I was immediately informed that it woukd cost me at least £99 just to look at it or diagnose it. In the past it would have been identified before cost was discussed. It's a money racket.
Response from Prentice
Thank you for your responses. Your feedback is much appreciated. Managing Director, Joanne Houston
13 December 2024
Very well managed Service department. I receive very best attention always . Always provided with courtesy car when needed .
Response from Prentice
We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service and sales team. Your satisfaction is our top priority, and we look forward to helping you with any future car needs! Managing Director, Joanne Houston.
13 December 2024
Great service and my car was ready when they had said it would be
Response from Prentice
Thank you for taking the time to share your positive experience with us! It’s always a pleasure to know that our efforts are appreciated. We’re grateful for your feedback and look forward to serving you again soon! Managing Director, Joanne Houston.
12 December 2024
Prestige Brand
Response from Prentice
We appreciate your positive feedback! It’s wonderful to know that our team exceeded your expectations. We’re committed to providing the best service every time, and we’re grateful for your trust! Managing Director, Joanne Houston.
12 December 2024
Unquestionably the service department were very efficient and went out of their way to accomodate me
Response from Prentice
Thank you for your wonderful review! We're so happy that you were pleased with the service. Our team always strives to provide the best care, and we appreciate your trust in us. See you again soon! Managing Director, Joanne Houston
12 December 2024
Lovely people to deal with work carried out to a high standard
Response from Prentice
Thank you for the fantastic feedback! We're so happy to know you had a positive experience with our service team. We truly appreciate your business and look forward to your next visit! Managing Director, Joanne Houston.
11 December 2024
Very informative and good communication through booking process and during the work. Additional work required identified, was communicated and Prentice worked to accommodate the works around my schedule.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
11 December 2024
Fast service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
10 December 2024
Kyle was great
Response from Prentice
We are delighted to hear about your positive experience with Kyle in our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
10 December 2024
Excellent team and very helpful and friendly
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
09 December 2024
Efficient and informative.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 December 2024
We've dealt with Prentice before and knew how good they were to deal with. This was the reason for deciding to go back.
Response from Prentice
I am delighted you had such an enjoyable experience with our service department, we always aim to deliver a high level of customer service and we are delighted you felt we achieved this at your recent visit. we look forward to welcoming you in the future. Managing Director, Joanne Houston
07 December 2024
Left my car back in a lovely clean condition both inside and out. Also received some complimentary gifts like umbrella and car air freshener etc.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
07 December 2024
The staff at Prentice were amazing - very customer focused.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
07 December 2024
Super
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
07 December 2024
All went well. Very well looked after
Response from Prentice
We are delighted to hear about your positive experience with our service team. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 December 2024
Friendly and helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
05 December 2024
Everything that needed to be done was carried out.
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
04 December 2024
Excellent customer service from Kyle - very helpful, pleasant and kept me up to date regarding my vehicle's service progress.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 December 2024
The team at Portadown took time to thoroughly examine my car and found another issue that I was unaware of.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
04 December 2024
BMW recall for 2 issues attended to over 2 days. Good quality courtesy car provided
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
04 December 2024
Good
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 December 2024
Prentice has a very welcoming atmosphere. I dealt with William Tang. The experience was very good. He explained all about the car.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with William, we look forward to welcoming you in the future. Managing Director, Joanne Houston
03 December 2024
Service was excellent but the parts are very expensive
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 December 2024
The person dealing with my car didn't call back when they said they would. After waiting 5 hours i had to call them back (Thursday).Was then told i would receive a call on the Friday.Come Tuesday i had to call them back again as i never received call
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
03 December 2024
Very helpful and efficient.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
02 December 2024
Can't criticise anything
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience, we look forward to welcoming you in the future. Managing Director, Joanne Houston
02 December 2024
Very satisfied
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience, we look forward to welcoming you in the future. Managing Director, Joanne Houston
02 December 2024
Great service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
02 December 2024
Because they supply a good service
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
02 December 2024
Easy to book, quality of service, communication
Response from Prentice
We always aim to deliver a high level of customer service and we are delighted you felt we achieved this at your recent visit. Managing Director, Joanne Houston
29 November 2024
Perfect service and kept informed
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
29 November 2024
VERY SATISFIED THOUGH VERY COSTLY. FRIENDLY STAFF.
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
29 November 2024
Friendly efficient service , courtesy car waiting on arrival
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
27 November 2024
Pleasant staff. I had booked an express service and car was ready in time to allow me to go on to a work meeting. Worked much better for me than leaving the car off and getting a taxi to and from work.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 November 2024
It was very easy doing business bmw staff was friendly on arrival And when my car was ready Kyle walk me to the car and was very friendly
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with Kyle, we look forward to welcoming you in the future. Managing Director, Joanne Houston
26 November 2024
I was completely satisfied as always with Prentice (portadown) they look after their customers 110 percent in both service and sales,so happy to be associated with them.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
There was no pushing or forcing me to buy the jeep.Everyone was great from the start.William was great cheers
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
26 November 2024
My car was in for a recall and the team were fantastic and explained everything
Response from Prentice
Thank you for taking the time to complete our survey and leaving such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
26 November 2024
Car repaired after many failed attempts and misdiagnosis from other garages Prentice got the job done
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 November 2024
Very friendly staff and i was kept up to date regarding times car would be ready
Response from Prentice
We are delighted to hear about your positive experience with Paschal. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
Work well explained
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 November 2024
they forgot to reset the computer after service
Response from Prentice
Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon.
26 November 2024
Job completed ahead of time and included drop off and pickup
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
25 November 2024
Everything was sorted
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 November 2024
Car was serviced and washed and left in immaculate condition.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 November 2024
Helpful staff
Response from Prentice
Thank you for your feedback and 5-star review. It is greatly appreciated. Managing Director, Joanne Houston
24 November 2024
My vehicle was in for recall repair, you could have explained why and used the occasion to try and get me to book a service you missing a trick there to interact with your customer
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. Managing Director, Joanne Houston
23 November 2024
Issues arose after the handover of the vehicle that somewhat undermined the purchase experience. However, Stephen Harkness was outstanding in addressing my concerns.
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
23 November 2024
They handled the situation brilliantly they give realistic estimates which they were then able to massively improve upon.
22 November 2024
My car was washed and cleaned
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
11 February 2025
Good service, friendly staff and a good deal